At a Glance
- Tasks: Be the first point of contact for customers, logging and resolving their requests.
- Company: Join VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and volunteer leave.
- Other info: Flexible working options available in a diverse and inclusive workplace.
- Why this job: Make a real difference by delivering outstanding service in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Location: Liverpool, Merseyside, GB, L19 2PH
Contract Type: Part Time
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Hunts Cross, Liverpool
Contract: Permanent, Part-time
Working Hours: 24 hours per week, Monday to Wednesday
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate. If you enjoy working in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you.
What You’ll Do
- Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
- You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times.
- Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives.
- You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
What you’ll need
- We are looking for candidates with previous experience in a Customer Service or Contact Centre environment.
- You should be confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
- The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail.
- You must also be able to pass the necessary security clearance for this role.
- Due to office location you will need a full UK drivers licence and a form of transport.
Benefits
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Customer Service Advisor-VIVO - Corporate Functions in Liverpool employer: Serco Canada Inc
VIVO Defence Services is an exceptional employer located in Liverpool, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With a commitment to professional development, flexible working arrangements, and a comprehensive benefits package including a contributory pension scheme and generous annual leave, VIVO ensures that its Customer Service Advisors thrive both personally and professionally while making a meaningful impact on the lives of military families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor-VIVO - Corporate Functions in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VIVO and their core values. Understanding what they stand for will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to communicate effectively and empathise with customers. Share examples of how you've handled challenging situations in the past to prove you're the right fit for the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people and shows your commitment to joining the VIVO team.
We think you need these skills to ace Customer Service Advisor-VIVO - Corporate Functions in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and relevant IT skills, as these are key for us at VIVO.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you embody our core values of being open, caring, agile, and collaborative.
Showcase Your Communication Skills:Since you'll be handling customer queries via phone and email, it's important to demonstrate your strong verbal and written communication skills. Keep your application clear and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates during the recruitment process.
How to prepare for a job interview at Serco Canada Inc
✨Know the Company Inside Out
Before your interview, take some time to research VIVO and its core values: open, caring, agile, and collaborative. Understanding their mission to put customers and families first will help you align your answers with what they value most.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience in customer service or contact centres. Highlight situations where you handled challenging queries or improved processes, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and confident communication. Consider role-playing common scenarios with a friend to refine your verbal and written skills, ensuring you can convey empathy and professionalism.
✨Be Ready for Security Questions
As this role requires passing security clearance, be prepared to discuss your background and any relevant checks. Familiarise yourself with the process and have any necessary documentation ready to show that you meet the requirements.
