At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and ensuring smooth service.
- Company: Join a diverse and inclusive team at VIVO, committed to supporting all employees.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and life assurance.
- Other info: Flexible working options available, with opportunities for career growth.
- Why this job: Make a real difference in customer service while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Location: Liverpool, Merseyside, GB, L19 2PH.
Contract type: Part Time.
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate.
What You’ll Do
- Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
- You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times.
- Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives.
- You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
What you’ll need
- Previous experience in a Customer Service or Contact Centre environment.
- Confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
- The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail.
- You must also be able to pass the necessary security clearance for this role.
- Due to office location, you will need a full UK drivers licence and a form of transport.
Benefits
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Customer Service Advisor | Liverpool (20 Hours OOH) employer: Serco Canada Inc
VIVO is an exceptional employer located in Liverpool, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits such as a contributory pension scheme, generous annual leave, and opportunities for flexible working, we empower our Customer Service Advisors to thrive while making a meaningful impact on essential services across the MoD estate.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor | Liverpool (20 Hours OOH)
✨Tip Number 1
Get to know the company! Research VIVO and understand their values, especially around diversity and inclusion. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your verbal and written communication prowess. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any telephony systems you might encounter. If you can, take a quick online course to brush up on these skills before your interview – it’ll give you an edge!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll find all the info you need about the role and the application process there!
We think you need these skills to ace Customer Service Advisor | Liverpool (20 Hours OOH)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be handling customer queries, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application, and don’t shy away from showcasing any examples where you've excelled in these areas.
Highlight Your IT Proficiency:We’re looking for someone with solid IT skills, especially with Microsoft Office and telephony systems. Make sure to mention any relevant software or tools you’ve used in past roles. This will show us you're ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Serco Canada Inc
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role, but that you genuinely care about providing excellent service.
✨Familiarise Yourself with the Tools
Since you'll be using systems like Maxmio, it’s a good idea to do a bit of research on CAFM systems and how they work. If you can, try to get hands-on experience with similar software. Being able to discuss these tools confidently will impress your interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think of a few challenging situations you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Team Spirit
This role involves working closely with a team, so be prepared to talk about your teamwork experiences. Highlight times when you supported colleagues or contributed to team projects. This will demonstrate that you’re not just a lone wolf but someone who thrives in a collaborative environment.
