Trainee Service Manager | RNAS Yeovilton in Ilchester

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent

Location: RNAS Yeovilton, BA22 8HT

Working Hours: 37.5 Hours per week, Monday to Friday (8:00AM-4:00PM)

Salary: £28,000 per year

Are you looking to build a career where your work directly supports a nationally important Defence establishment? Are you motivated by responsibility, collaboration, and the opportunity to develop technical and management skills in a unique operational environment? VIVO is seeking a Trainee Service Manager to join the team at RNAS Yeovilton. This role offers an excellent opportunity to gain hands-on experience in managing billable works, engaging with key stakeholders, and supporting the effective operation of a complex military estate.

About the Role

The purpose of the role is to act as the single point of contact for VIVO to the Head of Establishment and the Defence Infrastructure Organisation for all Billable Works valued at less than £100k on site. You will support the delivery, coordination, and assurance of all Billable Works within your area of responsibility, ensuring that health, safety, and compliance standards are fully met at all times. Reporting directly to the Built Estate Manager, you will work closely with VIVO operations teams, support functions, local customer representatives, the Defence Infrastructure Organisation, and the wider supply chain. Strong communication and relationship management skills will be essential, as you will be required to balance operational priorities with customer needs.

Your responsibilities will include:

• Delivering Billable Works in accordance with established processes and JSP 375 requirements.
• Providing technical advice and support to DIO and Head of Establishment representatives.
• Working closely with Authorised Persons to ensure all work complies with statutory and Defence regulations.
• Undertaking the duties of Temporary Works Coordinator.
• Identifying opportunities to reduce energy consumption across the site.
• Initiating Billable Works through the development of Statements of Need.
• Managing F-Gas and waste compliance within the establishment.
• Supporting the Line Manager in delivering effective and timely solutions.
• Acting as a trusted single point of contact to resolve end-user issues.
• Drafting Statements of Need to support sustain, maintain, and change requirements.
• Ensuring that complaints are resolved promptly and professionally.

What you’ll need

You will need an understanding of project management within a relevant field and a working knowledge of CDM Regulations, the Asbestos at Work Act, Legionella requirements, energy performance and sustainability, and waste management. A good working knowledge of Microsoft Office is essential, along with a willingness to undertake further technical training as required by the role. Experience of working within a Ministry of Defence environment, knowledge of fire safety, previous use of CAFM systems, and an understanding of energy reduction methods would be advantageous, but are not essential. IOSH or an equivalent health and safety qualification would also be desirable.

This role would suit someone who works proactively, takes ownership of their responsibilities, and enjoys working collaboratively with a wide range of stakeholders. You should be committed to learning and continuous improvement, able to prioritise your workload effectively, and confident in knowing when to seek guidance. You will value diversity, act respectfully at all times, and understand the importance of responsiveness in delivering a high-quality service to both clients and end users.

The role is based at RNAS Yeovilton, with occasional travel within the SDA as required so you will need to have a full UK drivers license. You must be able to get BPSS Clearance to be eligible for this role.

Working with VIVO offers the opportunity to develop your career while supporting critical Defence infrastructure. You will be supported by experienced professionals, receive structured development, and gain exposure to challenging and rewarding work within a highly regulated environment. If you are ready to take the next step in your career and grow into a future Service Manager role, we encourage you to apply.

Benefits:

• Up to 6% contributory pension scheme
• 25 Days annual leave plus bank holidays
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.