At a Glance
- Tasks: Lead maintenance services for the UK military, ensuring safety and compliance.
- Company: VIVO, a forward-thinking facilities management company.
- Benefits: Competitive salary, 25 days leave, private medical cover, and pension contributions.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real difference in service delivery while working with a supportive team.
- Qualifications: Experience in maintenance, HNC or equivalent, and strong IT skills required.
The predicted salary is between 40000 - 50000 € per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Cambridgeshire, to cover East Anglia and East Midlands. Home based with regular travel. 12 Month FTC, Full time.
We are looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the VIVO RFCA contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements and VIVO’s Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.
Working closely with supply chain partners and regional teams, you will coordinate day‑to‑day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
A significant part of the role involves building strong working relationships with end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional works, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.
As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.
About You
You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management‑level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role.
You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety‑critical environment.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Service Manager in Huntingdon employer: Serco Canada Inc
VIVO is an exceptional employer that prioritises the well-being of its employees while delivering vital facilities management services to the UK military. With a strong commitment to a collaborative and caring work culture, VIVO offers competitive benefits such as a 6% employee matched pension contribution, 25 days of annual leave, and opportunities for professional growth in a supportive environment. Located in Cambridgeshire, this role allows for flexible working arrangements and regular travel, making it an ideal position for those seeking meaningful employment in a dynamic and inclusive organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with VIVO or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching VIVO's core values: open, caring, agile, and collaborative. Think of examples from your past experiences that showcase how you embody these values, as they'll be looking for a cultural fit just as much as skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for Service Manager roles. This will help you articulate your experience in planned and reactive maintenance clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the VIVO team and ready to contribute to their mission of putting customers and families first.
We think you need these skills to ace Service Manager in Huntingdon
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight your practical experience in planned and reactive maintenance. We want to see how your background aligns with the role of Service Manager, so don’t hold back on those relevant details!
Tailor Your Application:Take a moment to tailor your application specifically for VIVO. Use the language from the job description to demonstrate that you understand our core values and how you embody them. This shows us you’re genuinely interested in the role!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the best fit for the position. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about VIVO and what we stand for.
How to prepare for a job interview at Serco Canada Inc
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to planned and reactive maintenance. Familiarise yourself with the specific requirements of the VIVO RFCA contract, including health, safety, and environmental standards. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service delivery. Highlight how you foster a positive safety culture and ensure compliance with regulations.
✨Build Relationships
Since relationship management is key for this role, think about how you can demonstrate your ability to build strong working relationships. Prepare anecdotes that showcase your communication skills and how you've influenced stakeholders in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational issues or complaints. Practice how you would handle these scenarios, focusing on your problem-solving skills and ability to maintain service levels while managing costs and risks.
