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- Tasks: Lead a dynamic team to deliver top-notch repairs and maintenance services.
- Company: Join VIVO, a forward-thinking company supporting the UK military.
- Benefits: Enjoy competitive salary, company car, private medical cover, and generous leave.
- Why this job: Make a real difference in service delivery while developing your leadership skills.
- Qualifications: Experience in repairs, strong leadership, and a background in Social Housing or FM.
- Other info: Hybrid working available after probation; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: Full Time Permanent, full time
Salary: Competitive + Company Car/Car Allowance + Benefits
Location: High Wycombe or Brize Norton, to cover sites in Oxford, Bicester, Wallingford, Aylesbury & Maidenhead
We are seeking an experienced and values-driven Area Manager to lead the delivery of a high-quality repairs and maintenance service, ensuring excellent outcomes for customers, stakeholders and the business. This is a senior operational role with full accountability for performance, budget control and health and safety compliance across the service area.
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Role expectations
- You will lead and motivate a multi-disciplinary team and specialist supply chain partners, ensuring the effective delivery of planned, reactive and out-of-hours services, with appropriate cover in place for holidays and sickness.
- You will take ownership of operational performance, managing complex repairs, monitoring KPIs and using data and trend analysis to drive continuous improvement and value for money.
- You will have profit and loss responsibility, managing delegated budgets through robust financial control, forecasting, exception reporting and remedial actions where required.
- Working collaboratively with internal teams and external partners, you will proactively identify opportunities to improve service delivery, increase efficiency and support business change while maintaining a strong focus on quality and customer experience.
- A key part of the role is people leadership. You will create a supportive, fair and positive culture where individuals are engaged, motivated and able to develop their skills.
- You will manage performance through effective one-to-ones, appraisals and performance reviews, and address employee matters such as sickness, absence, health and safety, grievance and disciplinary issues in line with policy and best practice.
- You will also work closely with stakeholders to build trusted relationships and deliver a first-class service in line with contractual and bid commitments.
- As part of the role, you will undertake the necessary training to act as the Responsible Person for Legionella and Asbestos.
- You will work from our High Wycombe or Brize Norton sites (whichever is closer to you) with hybrid working available once probation has been passed.
About you
You will bring strong leadership, communication and decision-making skills, with a flexible and agile approach. You will have sound knowledge of repairs and maintenance services, relevant legislation, regulatory requirements and British Standards. Experience managing multi-disciplinary teams and subcontractors in a performance-driven environment is essential. It is important that you have a strong background within the Social Housing sector, or significant Hard Services FM experience, and are a confident communicator with proven continuous improvement success. You will ideally hold, or be working towards, a relevant professional qualification such as CIOB or RICS (or equivalent experience), with a good working knowledge of health and safety management. NEBOSH or IOSH qualifications, and experience as a Responsible Person, are desirable. You will be confident using Microsoft Office applications and comfortable working with performance data to inform decisions.
If you are a trusted, caring and commercially aware leader who thrives in a fast-paced environment and is committed to delivering high-quality services, we would welcome your application.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Bonus
- Company car/car allowance
- Life assurance 2x annual salary
- Private medical cover for self and partner
Equal Opportunity & Inclusion
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Area Manager - Home Counties in High Wycombe employer: Serco Canada Inc
Contact Detail:
Serco Canada Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - Home Counties in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what VIVO stands for and how you can contribute to their mission of putting customers first. Tailor your responses to show how your experience aligns with their core values.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership skills and experience in managing multi-disciplinary teams, as these are key for the Area Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining VIVO and being part of a team that values collaboration and innovation.
We think you need these skills to ace Area Manager - Home Counties in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Area Manager role. Highlight your leadership experience, budget management, and any relevant qualifications to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your values align with ours. Don’t forget to mention specific examples of your past successes in similar positions.
Showcase Your People Skills: As a people leader, it’s crucial to demonstrate your ability to motivate and engage teams. Share examples of how you've built positive cultures and managed performance effectively in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Serco Canada Inc
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance services, especially within the Social Housing sector. Familiarise yourself with relevant legislation and British Standards, as this will show that you're serious about the role and understand the industry's requirements.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multi-disciplinary teams in the past. Think about specific situations where you motivated your team or improved performance. This is a senior role, so demonstrating your ability to lead and inspire others is crucial.
✨Be Data Savvy
Since the role involves monitoring KPIs and using data for decision-making, be ready to discuss how you've used data analysis in previous roles. Bring examples of how you've driven continuous improvement through data insights, as this will highlight your analytical skills.
✨Emphasise Collaboration
VIVO values collaboration, so think about times when you've worked closely with stakeholders or external partners. Be prepared to discuss how you built trusted relationships and delivered excellent service, as this aligns perfectly with their core values.
