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For Companies At a Glance
- Tasks: Coordinate maintenance services and ensure efficient scheduling for on-site teams.
- Company: VIVO, a leader in facilities management for the UK military.
- Benefits: Competitive salary, full-time hours, and a supportive home-based work environment.
- Other info: Opportunity for career growth in a collaborative and caring culture.
- Why this job: Join a dynamic team and make a real difference in service delivery.
- Qualifications: Experience in scheduling and strong administrative skills required.
The predicted salary is between 27000 - 28000 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners, blending experience and innovation to keep our Customers and Families First. We focus on improving service delivery—whether through reactive repairs or major projects—ensuring projects are completed safely and on time. Our core values are open, caring, agile, and collaborative, and they guide everything we do.
Contract Details
- Contract: Full Time, Permanent
- Location: Homebased within Aldershot area
- Working Hours: 40 hours per week, Monday to Friday
- Salary: £27,000 to £28,000 per year
Role Summary
This is an exciting opportunity for a motivated and ambitious Scheduling Coordinator to support the delivery of reactive, planned, and void maintenance services across a large and complex accommodation portfolio. Reporting to the VIVO Scheduling Manager and based within the Regional Service Centre, you will sit at the heart of operational delivery, ensuring work is planned, coordinated, and completed professionally, safely, and on time.
Key Responsibilities
- Support the flow of work to dedicated teams of on‑site operatives, scheduling efficiently and delivering in line with safe working practices and service expectations.
- Maintain accurate, timely updates across operational systems to maximise efficiency and visibility.
- Coordinate customer solutions, manage feedback, and ensure every customer interaction reflects a high standard of service and care.
- Collaborate with colleagues across the Regional Service Centre, on‑site teams, service partners, and clients to maintain strong daily operational relationships.
- Support resource planning activities, including holiday rota coordination and identifying where additional resources may be required to meet demand.
- Maintain data accuracy, produce reports, and ensure all system information is up to date and reliable.
- Manage priority reactive tasks, organising, prioritising, and adapting to support operational success.
- Liaise with the National Accommodation Model provider to maintain effective working relationships and ensure continuity of service across the wider network.
What you’ll need
- Proven experience in scheduling within a planned and maintenance or facilities management environment.
- Strong administrative capability and confidence using Microsoft Office applications, particularly intermediate to advanced Excel skills.
- Grounding in safe working practices within a building or FM environment.
- Basic GCSE‑level English and Mathematics skills.
- Excellent communication, collaboration, and relationship‑building skills across multiple stakeholders.
- Strong analytical skills and attention to detail, with the ability to produce concise reports and support data‑driven decision‑making.
- Capacity to prioritise effectively, anticipate workload demands, and handle ambiguous or changing situations with a focus on positive outcomes.
Benefits
Scheduler | Homebased in Hampshire employer: Serco Canada Inc
Contact Detail:
Serco Canada Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler | Homebased in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work at VIVO or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and facilities management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Brush up on your Microsoft Office applications, especially Excel. Being able to demonstrate your proficiency during the interview can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the VIVO team and contributing to their mission.
We think you need these skills to ace Scheduler | Homebased in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight your scheduling experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with VIVO's values. Remember, we love open and collaborative communication!
Showcase Your Skills: Don’t forget to mention your Microsoft Office skills, especially Excel! If you've got experience in facilities management or scheduling, let us know how you've used those skills to make a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Serco Canada Inc
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling experience, especially in facilities management. Be ready to discuss specific examples of how you've efficiently coordinated tasks and managed priorities in previous roles.
✨Show Off Your Tech Skills
Since the role requires strong Microsoft Office skills, particularly in Excel, be prepared to demonstrate your proficiency. You might even want to mention any specific functions or tools you've used that could be relevant to the job.
✨Emphasise Communication and Collaboration
VIVO values strong relationships across teams, so think of examples where you've successfully collaborated with others. Highlight your ability to manage customer feedback and ensure high service standards in your interactions.
✨Be Ready for Problem-Solving Scenarios
Expect questions about how you handle unexpected challenges or changes in workload. Prepare a few stories that showcase your analytical skills and how you adapt to ensure operational success, keeping a positive outcome in mind.