General Operative - West Midlands, East Midlands, East of England

Location: West Midlands, GB, B91 3LT

Contract Type: Full Time

Job Advertisement:

Full time, 37.5 hours per week. 8 hours a day flexible from 8 am until 6 pm.

Salary: £27,500, plus Serco Benefits.

Reporting to the Field Operations Manager, the primary function of this role is to provide general maintenance services to a designated area or number of properties.

Main Accountabilities:

• Maintenance of Property
  • To provide General maintenance services
  • To report faults using the AORA IT system to ensure all faults are reported and closed for their property portfolio.
  • To ensure all properties are compliant and fit for purpose when completing tasks.
• Health & Safety
  • To ensure that the safety of all users of the property from a building standard is achieved.
  • To check all relevant property reports before undertaking works in the properties (e.g., asbestos, dangerous persons) or request additional reports if deemed appropriate by the M.O. (e.g., structural report, asbestos survey/test etc.)
  • Ensure all works completed are done so in line with Risk Assessments and Method statements.
• Furniture & Inventory
  • Where possible to repair all Serco supplied furniture or ensure furniture is replaced to comply with the Home Office Contract.
• Materials Management
  • To only purchase materials/PPE from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job/property.
  • Where specified only purchase the agreed Serco standard materials unless alternative substitutions can be provided due to stock requirements.
• Purchase
  • To obtain supervisor approval for the purchase of tools to undertake any maintenance repair.
  • To ensure appropriate receipts are obtained and recorded for each property/job completed.
• Waste Disposal
  • To remove all waste from works completed in properties when in attendance and ensure the waste is disposed of in approved license areas and recycled where possible.
• Garden Maintenance
  • To undertake garden maintenance duties for properties defined under their property remit.
• Work Scheduling & Prioritisation
  • All allocated KPI work must be completed in advance of the scheduled completion date.
  • If no further KPI work is required for the same day, then the MO will continue site to ensure any other maintenance defects are completed to ensure the property meets the contract standards.
  • Once all defects have been completed then any scheduled planned maintenance work can be completed if not already undertaken (e.g., HHSRS annual report, PAT annual test etc.).

What you’ll need to do the role:

• General DIY experience
• A willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential).

Why Serco:

• Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
• A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
• Great people: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer:

• Competitive salaries with annual reviews.
• Up to 6% contributory pension scheme.
• 25 days' annual leave plus bank holidays.
• We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).