At a Glance
- Tasks: Support individuals in overcoming barriers and achieving sustainable employment through personalised coaching.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy 25 days holiday, pension scheme, and extensive training opportunities.
- Other info: Inclusive workplace with flexible working options and a commitment to equal opportunities.
- Why this job: Make a real difference in people's lives and communities while developing your skills.
- Qualifications: Experience in coaching or mentoring, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 30000 £ per year.
Location: Cardiff, CF10 3BW
Salary: £30,000 plus excellent benefits
Schedule: Permanent, Full-time, Monday to Friday 9am to 5pm (30-minute lunch break)
Ready to impact a better future? As a Progression Job Coach in our Employment, Skills and Enterprise team, you’ll support people on the Restart scheme to overcome barriers, build confidence and move into sustainable employment. Your work will help people take positive steps towards long-term career success while creating a positive impact on communities. You’ll build trusted relationships with participants, helping them identify goals, develop new skills and progress into meaningful employment. Through personalised coaching and practical support, you’ll help create better futures for individuals and their families while giving people the headroom to grow and succeed.
What you’ll do as a Progression Job Coach:
- Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment
- Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work
- Provide practical employability support including CV writing, job applications, interview preparation and job search techniques
- Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals
- Work with employers and internal teams to identify opportunities and match participants to suitable roles
- Maintain accurate records and ensure full compliance with contract requirements and customer service standards
Does this sound like you?
- Experience in coaching, mentoring or supporting individuals into employment or education
- A genuine passion for helping people succeed and making a positive difference in communities
- Strong interpersonal and communication skills, with the ability to build trust and influence others
- Experience working in a target-driven or performance-focused environment
- Excellent organisation and time management skills, with the ability to manage multiple priorities effectively
- Confidence using IT systems and maintaining accurate, high-quality records
- Good understanding of the Welsh language
What we offer:
- 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging
Vetting and checks: An Enhanced Disclosure and Barring Service (DBS) check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with safeguarding requirements. You will also complete an Occupational Health Questionnaire to help ensure the right support is in place for you to succeed in the role.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Progression Job Coach in Cardiff employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Progression Job Coach in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Serco Canada Inc.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Serco Canada Inc!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Serco Canada Inc, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Serco Canada Inc or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Progression Job Coach in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Serco Canada Inc:Before hitting send, make sure to tailor your application specifically to Serco Canada Inc! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Serco Canada Inc
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
