At a Glance
- Tasks: Conduct health assessments to support individuals with disabilities and health conditions.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Competitive salary, flexible working, and extensive health and wellbeing perks.
- Other info: Enjoy a supportive culture with opportunities for career growth and community involvement.
- Why this job: Make a real difference in people's lives while developing your clinical skills.
- Qualifications: Must be a qualified Nurse, Occupational Therapist, Physiotherapist, Paramedic, or Pharmacist.
The predicted salary is between 37500 - 45500 £ per year.
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pension (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as a Functional Assessor and help deliver a vital service that supports millions of people with health conditions and disabilities.
A Functional Assessor is either a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS) which arranges and conducts assessments for the Department for Work and Pensions (DWP).
HAAS is a new service that will bring together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This will make accessing assessments for benefits simpler for the people who need it. Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for individuals claiming Universal Credit (UC) or Employment and Support Allowance (ESA).
As a Functional Assessor, you’ll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments to help DWP understand how their disability or condition affects their day-to-day life. With empathy and compassion, you’ll use your active listening and note-taking skills to produce accurate reports. You’ll help claimants get fair outcomes, by carrying out functional assessments, consulting with treating healthcare professionals and others who are involved in providing care for the individuals you’re assessing, and ensuring final reports are accurate and produced to a high standard. These will be used by DWP decision makers to determine the outcome of claims.
What do I need?
- One year's post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist
- Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN
- Excellent observational and communication skills
- Good overall IT skills with the ability to work quickly and produce reports in a timely manner
Why choose Serco?
You may have seen many different versions of the Functional Assessor role advertised across the UK and wonder why this is and who to apply for. There are multiple providers on the DWP HAAS contract - if you have the qualifications and experience, you can work for any of us, no matter where you live, so it’s important you choose the right organisation for you. Serco can of course offer very competitive salaries and benefits; however we feel our employees deserve more than just compensation. Our commitment to you is:
- A place you can make a difference: Positively impact millions of lives, through working empathetically with claimants and delivering work you can be proud of.
- A place you can count on: Industry-leading training from Day 1, ‘internal-only’ career advancement opportunities, one-to-one support, and continued mentorship to help you keep hitting your goals.
- A place for you: Here you’ll be part of a community, with a wide range of employee networks, flexible benefits and the opportunity to have your say.
What are the perks?
- Starting salary range from £37,500 - £45,500 depending on location and specialty
- £1000 salary uplift after your first 6 months and a further £1000 salary uplift after 12 months
- Work-life balance: Serco offers 9am – 5pm contracts with no nights, weekends or shifts required. We offer full and part time contracts
- Up to 10% quality and performance bonus once you’re an Approved Functional Assessor
- The role is a Hybrid position with a minimum of 2 days per week working at one of our consultation centres
- Opportunities for hybrid or remote working
- 25 days annual leave, plus bank holiday and the option to purchase up to five additional days
- Brilliant internal progression opportunities
- Up to 6% contributory pension scheme
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Serco ShareSave scheme
- Health and wellbeing benefits including: 24/7 Employee Assistance Programme, BUPA Anytime Helpline, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres
- A paid volunteering day each year
At Serco, it’s important to us that we’re honest and transparent with all current and future employees. Although many people love working in this sector, it isn’t for everyone. This role may not be for you if…
- You want to keep treating patients: Although the role of a Functional Assessor requires you to see a variety of conditions, there is no treatment involved, and some clinicians may miss the hands-on healthcare element of their previous roles.
- You don’t want to retrain: In most cases, the clinicians we hire have never worked in this type of role before, so we take you through a comprehensive training programme to become an approved Functional Assessor.
- You dislike writing reports: All clinicians are competent assessors, however reports need to be completed to a high standard too.
Remember, there’s new skills to learn from the outset, but our team are dedicated to training and supporting you, to ensure you’re happy and competent in your role.
This is a brand new, five-year contract. We have opportunities available now, or if you’re interested in joining us in the future, you can register your interest here or reach out to our recruitment team: haasrecruitment@serco.com
Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Functional Assessor - agency use only in Bristol employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Functional Assessor - agency use only in Bristol
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Serco Canada Inc.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Serco Canada Inc.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Serco Canada Inc, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Functional Assessor - agency use only in Bristol
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Serco Canada Inc.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Serco Canada Inc.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Serco Canada Inc. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Serco Canada Inc. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Serco Canada Inc
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Serco Canada Inc’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
