Technical Service Manager Electrical-VIVO - USVF in Brandon

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: RAF Lakenheath (on site role) Permanent, Full time Salary: Up to £48,000

We are seeking a Technical Services Manager to lead the delivery, performance and compliance of mechanical maintenance services across a complex estate. This is a key role responsible for ensuring that all mechanical systems, plant and equipment are maintained safely, efficiently and in line with statutory and contractual requirements.

As Technical Services Manager, you will provide expert technical support and guidance across mechanical disciplines, supporting both internal teams and customers. You will lead and supervise a team of Maintenance Engineers delivering planned and reactive maintenance across a wide range of systems, including heating, water services, gas distribution, ventilation and air conditioning.

Working closely with the Maintenance Manager and wider estate leadership, you will play a central role in developing and delivering planned maintenance programmes aligned to the estate’s maintenance strategy. You will also support the development of maintenance standards, ensuring performance is monitored, reported and continuously improved.

You will be responsible for managing external contractors and ensuring all maintenance and project works are delivered in line with contractual requirements, KPIs and professional standards. This includes overseeing full project handover processes, ensuring commissioning, documentation (O&M manuals), asset updates and defect resolution are completed to a high standard. A strong focus on compliance and safety is essential.

You will act in roles such as Duty Holder, Authorised or Responsible Person where required, ensuring all statutory obligations are met. You will develop and maintain robust Risk Assessments and Method Statements in line with HSE guidance and industry best practice, and ensure all works are carried out in accordance with safe systems of work, including JSP375.

You will ensure that all maintenance and Billable Works activities are accurately recorded within CAFM systems, and that inspection reports, certifications and remedial actions are effectively managed and closed out. You will also support call-out arrangements to ensure appropriate technical coverage for out-of-hours incidents.

Leadership is a key aspect of the role. You will support the Built Estate Manager in leading, developing and motivating the maintenance team, fostering a high-performance and “can-do” culture. You will provide clear direction, regular feedback and performance management, ensuring individuals understand expectations and are supported in their development.

You will also play an active role in driving collaboration across FM services, ensuring a seamless and high-quality customer experience. This includes leading team briefings, delivering toolbox talks and communicating technical updates as required.

Stakeholder engagement is important, and you will liaise regularly with end users, Defence Infrastructure Organisation (DIO) representatives and supply chain partners to ensure effective service delivery.

About you

You will have a strong background in mechanical, electrical or HVAC engineering, with relevant qualifications and experience managing maintenance teams within a complex environment. You will have a solid understanding of health and safety legislation, including COSHH and RIDDOR, and experience operating within structured safe systems of work.

You will bring proven experience in managing contractors and delivering maintenance services within a facilities management, construction or engineering environment. Strong leadership, organisational and communication skills are essential, along with the ability to motivate teams and manage performance effectively.

A full UK driving licence is required, along with the ability to obtain Security Clearance (SC). Experience working in a MOD or secure environment, along with health and safety qualifications and professional memberships, would be advantageous.

This is an excellent opportunity for a technically strong and people-focused leader to take ownership of critical mechanical services within a high-profile estate, driving performance, compliance and continuous improvement.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Company car/Car allowance

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.