Contract Manager in Brandon

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

About the Role

We are looking for an experienced and driven Contract Manager to take ownership of operational delivery across a key VIVO Defence contract. This senior role is responsible for ensuring excellent service delivery, strong customer relationships, effective contract performance and continuous improvement across multiple sites.

Key Responsibilities

• Act as the senior VIVO representative for key stakeholders, including Defence Infrastructure Organisation (DIO), Heads of Establishment and customer representatives, ensuring contractual requirements are consistently met and service standards remain high.
• Lead the successful delivery of estate management activities, ensuring maintenance, compliance, resources and operational outputs are effectively managed against agreed targets and financial objectives.
• Oversee day-to-day contract performance, ensuring services are delivered safely, efficiently and in line with statutory requirements, JSP standards and VIVO processes.
• Manage operational teams, Authorised Persons and supply chain partners, ensuring the right resources, skills and controls are in place to deliver high‑quality outcomes.
• Build strong collaborative relationships with customers, stakeholders and supply chain partners; act as a trusted point of contact, resolve issues, manage expectations and drive improvements in service delivery.
• Support the development of Relationship Improvement Plans and work closely with stakeholders to strengthen partnerships and enhance customer experience.
• Provide leadership across operational teams, creating a positive culture focused on safety, accountability and continuous improvement; support development of colleagues and ensure teams have the skills and guidance needed to perform effectively.
• Carry responsibility for commercial and technical performance, including budget management, supply chain performance, KPI reporting and risk management.
• Ensure strong governance across the contract, supporting compliance with health and safety legislation, environmental requirements and operational standards.

Skills and Qualifications

• Proven experience managing contracts, operations or service delivery within construction, facilities management, property maintenance or a similar environment.
• Experience overseeing multi‑site operations, working with supply chains and managing stakeholders at a senior level.
• Strong knowledge of estate management, maintenance delivery, safe systems of work and compliance requirements; experience in a regulated or complex environment highly desirable.
• Commercially aware with experience managing budgets, reviewing financial performance and making decisions that balance quality, cost and customer requirements.
• Strong analytical skills, ability to interpret performance data, identify risks and implement improvements to drive better outcomes.
• Strong leadership and communication skills; able to influence, negotiate and build effective relationships across all levels.
• Proactive, organised and able to manage competing priorities while maintaining a focus on safety, quality and customer satisfaction.
• Relevant health and safety training, JSP 375 awareness and experience within an MOD environment would be advantageous.
• Strong IT skills, including experience using Microsoft Office applications, and the ability to achieve and maintain SC Clearance.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Bonus 1x professional subscription
• Private medical cover for self and partner

EEO Statement

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.