At a Glance
- Tasks: Lead the leisure centre, ensuring smooth operations and great customer experiences.
- Company: Birmingham Community Leisure Trust, promoting active and healthy lifestyles.
- Benefits: Competitive salary, 21 days holiday, free membership, and discounts.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real impact in your community while enjoying a fun work environment.
- Qualifications: Experience in leisure or customer service, strong communication skills, and NPLQ qualification.
The predicted salary is between 45091 - 45091 £ per year.
Salary: £13,937.82 per annum plus excellent benefits
Schedule: 18 hours per week, flexible to work earlies, lates and weekends, between the hours 6am - 10.30pm.
Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Duty Manager to join our team.
As a Leisure Centre Duty Manager in our Stechford Leisure Centre, you’ll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active. You’ll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact — helping people feel confident, supported, and inspired to improve their wellbeing.
What you’ll do as a Leisure Centre Duty Manager:
- Act as a key holder, confidently opening and closing the centre
- Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
- Support and guide colleagues across reception, wet side, and dry side areas
- Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover
- Manage the daily booking diary and respond to customer needs and changes
- Deliver great customer care, handling enquiries, feedback, and complaints professionally
- Carry out and record routine health and safety checks, responding to issues promptly
- Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance
Does this sound like you?
You’ll be a great fit for this role if you have:
- Previous experience in a leisure, fitness, or customer-focused environment
- The ability to swim confidently and have a National Pool Lifeguard Qualification (NPLQ)
- Experience supervising or supporting colleagues in a fast-paced setting
- Strong communication skills and a calm approach under pressure
- Great organisational skills with a flexible, reliable approach to shift work
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer:
- Holidays 21 days + public hols
- Free membership + discounted food, drink and retail
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Duty Manager in Birmingham employer: Serco Canada Inc
At Serco Canada Inc, we pride ourselves on being an excellent employer, offering a dynamic work culture that values innovation and collaboration. Our Birmingham location provides the perfect blend of remote flexibility and access to a vibrant city, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in the ever-evolving tech landscape of the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Birmingham
✨Join Local Fitness Communities
Get involved in local fitness groups or clubs. Join classes, workshops, or events where personal trainers gather—this is your chance to showcase your skills and passion. Plus, networking with fellow fitness enthusiasts can lead you to part-time roles or insider info on openings!
✨Offer Free Workshops
Consider hosting free fitness workshops or classes in your area. Not only does this build your reputation, but it also showcases your expertise to potential clients and hiring managers. You might just catch the eye of someone from Serco Canada Inc looking for trainers!
✨Utilise Social Media Wisely
Leverage platforms like Instagram and Facebook to post workout tips, transformations, and client testimonials. Create a professional presence that highlights your personal training style, and don’t shy away from tagging local gyms or fitness brands that might be hiring part-time trainers!
✨Apply Directly to Gyms
Don’t just rely on job boards! Head to local gyms and fitness centres and ask if they're looking for part-time trainers. A personal visit can make you stand out, plus you might get a chance to demonstrate your skills right then and there. And remember, check out the careers page on Serco Canada Inc's website too!
We think you need these skills to ace Duty Manager in Birmingham
Some tips for your application 🫡
Show off your qualifications:Make sure to highlight your fitness qualifications and certifications prominently on your CV. If you’ve got any relevant courses or specialisations like nutrition or fitness classes, shout about them! It gives us a quick insight into your expertise in personal training.
Bring your personality to your cover letter:We’re looking for someone who not only knows their stuff but can also connect with clients. Use your cover letter to showcase your passion for fitness and how you can motivate others. Share a brief story or experience that demonstrates your coaching style – this is your chance to let your personality shine!
Tailor your experience to the role:When detailing your experience, focus on roles where you've helped others reach their fitness goals. Mention any part-time work or volunteer roles in fitness that show your ability to coach and support clients. This lets us see how you will relate to our clients at Serco Canada Inc.
Keep it concise but impactful:As it's part-time, we know time is of the essence! Keep your CV and cover letter concise while ensuring they pack a punch. Use bullet points for easy reading and focus on key achievements in your previous roles. It makes it easier for us to see the value you can bring to Serco Canada Inc!
How to prepare for a job interview at Serco Canada Inc
✨Showcase Your Coaching Skills
Since you’re applying for a part-time role in fitness and personal training, be prepared to demonstrate your coaching abilities. This might involve a practical assessment where they'll ask you to conduct a mini training session or walk them through a workout, so brush up on your cues and motivational techniques!
✨Know Your Fitness Tech
Be ready to discuss the fitness technology and tools you're familiar with, like apps for tracking workouts or nutrition. Many clients now look for trainers who can integrate tech into their training, so mentioning tools or platforms you’ve used can show you’re up-to-date with current trends in the fitness industry.
✨Highlight Your Availability and Flexibility
As a part-time trainer, your availability is key. Be clear about your schedule and show you're adaptable to clients' needs. Highlight any previous experience working with varied client schedules, which is often crucial in this role, as people might want sessions early mornings or late evenings.
✨Share Your Success Stories
Prepare to discuss specific examples of your past clients' successes. Whether it's helping someone achieve their weight loss goals or improving their strength, having concrete stories will help illustrate your impact. Bring along any testimonials or results, if you have them, to make your case even stronger when chatting with Serco Canada Inc.
