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- Tasks: Deliver top-notch customer service and manage orders for life-saving medicines.
- Company: Join SERB, a fast-growing pharmaceutical company making a difference.
- Benefits: Competitive salary, health benefits, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and compliance.
- Why this job: Be part of a mission to save lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Come and Save Lives with Us! SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.
As a Customer Service Officer, you will be responsible for providing high-quality customer service and order management support for UK, Ireland and international customers, ensuring that all orders, exports, imports and deliveries are processed accurately and in compliance with company procedures, GDP requirements and regulatory guidelines. You will act as a key link between customers, warehouses, logistics providers, Quality, Finance, Regulatory, Industrial, Pharmacovigilance and Commercial teams to ensure timely and compliant supply of products.
Responsibilities:- Anticipating, identifying and evaluating customer needs to deliver a consistently high level of customer satisfaction.
- Building sustainable relationships of trust internally and externally through open and interactive communication.
- Providing accurate, valid and complete information using the appropriate systems and tools.
- Handling customer queries and complaints, providing appropriate solutions within agreed timelines and following up to ensure resolution.
- Ensuring all KPIs, targets and deadlines are met.
- Maintaining training records and ensuring all required SOPs, GDP and compliance training are completed.
- Ensuring all work is performed in accordance with SOPs, GDP, Health.
Customer Service Officer in Surrey employer: SERB Pharmaceuticals
Contact Detail:
SERB Pharmaceuticals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to save lives and think about how your skills as a Customer Service Officer can contribute to that goal. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your responses to common interview questions. Think about scenarios where you've demonstrated excellent customer service or problem-solving skills. We want you to shine and show how you can handle customer queries like a champ!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our mission to provide life-saving medicines. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can save lives with us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Remember, we love seeing genuine enthusiasm for what we do.
Showcase Your Communication Skills: Since you'll be the link between various teams and customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle queries and complaints effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at SERB Pharmaceuticals
✨Know the Company Inside Out
Before your interview, take some time to research SERB and its mission. Understand their products and how they impact patient care. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight how you built relationships and ensured customer satisfaction, as this role is all about delivering high-quality service.
✨Familiarise Yourself with Compliance Standards
Since the role involves adhering to GDP requirements and regulatory guidelines, brush up on these standards. Being able to discuss them confidently will demonstrate your readiness to comply with company procedures.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.