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- Tasks: Provide top-notch IT support and solve complex technical issues for diverse clients.
- Company: Leading ICT solutions provider with a fantastic work culture.
- Benefits: Great training, development opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your tech skills while making a real difference.
- Qualifications: Strong 2nd line support experience, with some exposure to 3rd line.
- Other info: Opportunity for occasional travel and career advancement in a thriving sector.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a leading provider of ICT Solutions. Established for many years, they are hugely successful and cover a broad range of sectors, including energy, education, transport and logistics, manufacturing, and the legal sector.
Due to internal promotion, we are now looking for an additional IT Engineer with strong 2nd line experience and ideally some 3rd line.
The company provides a great environment and culture with superb training and development opportunities to keep your technical skills as advanced as possible.
- Providing customer support for incidents escalated from 1st line support, covering 2nd line issues and starting to look into 3rd line.
- Providing strong server and desktop support across our customer networks.
- Liaise with third parties and vendors to resolve incidents with root cause analysis.
- Possess strong experience as a 2nd Line Support Engineer with some 3rd line exposure.
- Possesses significant knowledge of client/server and Internet systems architectures.
- Has developed complex technical solutions to IT problems.
- Excellent commercial/technical knowledge and experience.
- Microsoft Cloud technologies – eg. Network software including TCP/IP, DNS and DHCP protocols.
- Scripting such as PowerShell, VBA.
Remote - IT support Engineer in Preston employer: Serata Search (UK) Ltd
Contact Detail:
Serata Search (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote - IT support Engineer in Preston
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with 2nd and 3rd line support, as well as your knowledge of Microsoft Cloud technologies. Practice common interview questions and scenarios to show off your problem-solving abilities.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you and fit your skill set. Tailor your approach to each company to show them why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the interview that highlight your fit for the position.
We think you need these skills to ace Remote - IT support Engineer in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd and 3rd line support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your experience aligns with our company culture. We love seeing enthusiasm and a personal touch!
Show Off Your Technical Skills: When filling out your application, make sure to mention your experience with Microsoft Cloud technologies and any scripting languages like PowerShell or VBA. We’re looking for candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Serata Search (UK) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd and 3rd line support skills. Be ready to discuss specific incidents you've handled, especially those involving server and desktop support. Familiarise yourself with Microsoft Cloud technologies and protocols like TCP/IP, DNS, and DHCP, as these are likely to come up in conversation.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical solutions you've developed for IT problems. Think about how you approached root cause analysis and liaised with third parties or vendors. This will demonstrate your ability to tackle challenges head-on and work collaboratively.
✨Understand the Company Culture
Research the company’s values and culture. Since they pride themselves on a great working environment and training opportunities, be ready to discuss how you align with their ethos and how you can contribute positively to their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or the training and development opportunities they offer. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
