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- Tasks: Provide top-notch IT support and solve complex technical issues for diverse clients.
- Company: Leading ICT solutions provider with a fantastic work culture.
- Benefits: Fully remote role, excellent training, and career development opportunities.
- Why this job: Join a dynamic team and enhance your tech skills while making a real difference.
- Qualifications: Strong 2nd line support experience, with some exposure to 3rd line.
- Other info: Opportunity to work across various sectors and grow your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a leading provider of ICT Solutions. Established for many years, they are hugely successful and cover a broad range of sectors, including energy, education, transport and logistics, manufacturing, and the legal sector. Due to internal promotion, we are now looking for an additional IT Engineer with strong 2nd line experience and ideally some 3rd line.
The company provides a great environment and culture with superb training and development opportunities to keep your technical skills as advanced as possible.
- Providing customer support for incidents escalated from 1st line support, covering 2nd line issues and starting to look into 3rd line.
- Providing strong server and desktop support across our customer networks.
- Liaise with third parties and vendors to resolve incidents with root cause analysis.
- Possess strong experience as a 2nd Line Support Engineer with some 3rd line exposure.
- Possesses significant knowledge of client/server and Internet systems architectures.
- Has developed complex technical solutions to IT problems.
- Excellent commercial/technical knowledge and experience.
- Microsoft Cloud technologies – eg. Network software including TCP/IP, DNS and DHCP protocols.
- Scripting such as PowerShell, VBA.
IT Support Engineer {FULLY REMOTE} in Preston employer: Serata Search (UK) Ltd
Contact Detail:
Serata Search (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE} in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and technical solutions. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd tackle 2nd and 3rd line issues, and be ready to discuss your problem-solving process in detail.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace IT Support Engineer {FULLY REMOTE} in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd and 3rd line support experience. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical knowledge and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Support Engineer role. Share your passion for technology and how you can contribute to our awesome team at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of complex IT problems you've solved in the past. We love seeing how you approach challenges, especially when it comes to server and desktop support. It’ll help us understand your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Serata Search (UK) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd and 3rd line support skills. Be ready to discuss specific incidents you've handled, especially those involving server and desktop support. Familiarise yourself with Microsoft Cloud technologies and be prepared to explain how you've used protocols like TCP/IP, DNS, and DHCP in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical solutions you've developed for IT problems. Think about the root cause analysis you've conducted and how you liaised with third parties or vendors to resolve issues. This will demonstrate your ability to tackle challenges head-on.
✨Communicate Clearly and Confidently
As an IT Support Engineer, you'll need to communicate effectively with clients and team members. Practice explaining technical concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and maintain a confident tone, showing that you can handle customer interactions smoothly.
✨Research the Company Culture
Since the company prides itself on a great environment and culture, do some homework on their values and work ethos. Be ready to discuss how you align with their culture and how you can contribute positively to the team. This shows you're not just interested in the role but also in being a part of their community.
