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- Tasks: Deliver hands-on IT support and tackle complex technical issues while improving systems.
- Company: Join Seras, a forward-thinking company focused on innovation and teamwork.
- Benefits: Enjoy health plans, pension schemes, discounts, and personal development opportunities.
- Other info: Opportunity for career growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact by enhancing IT services and supporting a dynamic team.
- Qualifications: Strong IT support experience and knowledge of networking and Microsoft Azure.
The predicted salary is between 35000 - 45000 £ per year.
As an IT Support Engineer at Seras, you’ll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face‑to‑face support for the local business, while also supporting our wider national organisation. The role blends hands‑on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future‑proof our IT services. Occasional travel to other Seras sites will be required.
Key Responsibilities
- Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues
- Act as the senior technical escalation point for complex and high priority incidents
- Act as the initial point of contact in the absence of the IT Manager
- Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS)
- Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required
- Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets
- Collaborate with internal teams and external partners on support activities and project delivery
- Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation
- Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes
- Support and optimise the organisation’s cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation
- Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users
- Mentor and upskill members of the IT team, promoting best practice and technical consistency
Skills, Knowledge and Expertise
Essential:
- ITIL qualification or strong working knowledge of ITIL principles
- Strong experience providing 1st–3rd line support
- Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred)
- Strong working understanding of Microsoft Azure services
- Experience working in a cloud first Microsoft 365 environment
- Experience leading a service team to deliver high‑quality end‑user support
Desirable:
- Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs
- Experience working in a fast‑paced, ticket‑driven service desk environment
- General understanding of Power Platform – with experience creating, troubleshooting and maintaining Power Automate flows.
Benefits
- Health cash plan & virtual GP access
- Pension scheme & life assurance
- Employee referral scheme
- High street discounts
- Driver representatives & employee forum
- Personal development opportunities
- Employee Assistance Programme
- Free eye tests
IT Support Engineer in Tilbury employer: Seras
Contact Detail:
Seras Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Tilbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seras on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with 1st to 3rd line support and any relevant projects you've worked on. We want to see that you're ready to tackle those complex issues!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share specific examples of how you've resolved tricky IT issues in the past. This is your chance to shine and demonstrate your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Seras team.
We think you need these skills to ace IT Support Engineer in Tilbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st to 3rd line support and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Microsoft Azure, networking, and any ITIL qualifications you have. We love seeing candidates who can hit the ground running.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we want to get to know you!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Seras
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st to 3rd line support. Be ready to discuss your experience with troubleshooting and configuring networks, particularly if you have Cisco experience. Familiarise yourself with Microsoft Azure services and the cloud-first Microsoft 365 environment.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex technical issues in the past. Think about times when you acted as a senior escalation point and how you managed high-priority incidents. This will demonstrate your ability to handle pressure and deliver results.
✨Emphasise Collaboration and Mentorship
Since the role involves working with internal teams and mentoring others, be ready to talk about your experiences in these areas. Highlight any projects where you collaborated with others or helped upskill team members, showcasing your leadership and teamwork skills.
✨Understand the Importance of Cyber Security
Cyber security is a key focus for this role, so make sure you can discuss how you've proactively protected systems in previous positions. Familiarise yourself with Cyber Essentials and ISO accreditation processes, and be prepared to share your thoughts on continuous improvement in IT services.