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- Tasks: Deliver hands-on IT support and tackle complex technical issues while improving systems.
- Company: Join Seras, a forward-thinking company focused on innovation and collaboration.
- Benefits: Enjoy health plans, pension schemes, discounts, and personal development opportunities.
- Other info: Opportunity for career growth and mentoring within a supportive team.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Strong IT support experience and knowledge of networking and Microsoft services.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Support Engineer at Seras, you’ll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face‑to‑face support for the local business, while also supporting our wider national organisation. The role blends hands‑on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future‑proof our IT services. Occasional travel to other Seras sites will be required.
Key Responsibilities
- Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues
- Act as the senior technical escalation point for complex and high priority incidents
- Act as the initial point of contact in the absence of the IT Manager
- Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS)
- Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required
- Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets
- Collaborate with internal teams and external partners on support activities and project delivery
- Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation
- Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes
- Support and optimise the organisation’s cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation
- Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users
- Mentor and upskill members of the IT team, promoting best practice and technical consistency
Skills, Knowledge and Expertise
Essential:
- ITIL qualification or strong working knowledge of ITIL principles
- Strong experience providing 1st–3rd line support
- Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred)
- Strong working understanding of Microsoft Azure services
- Experience working in a cloud first Microsoft 365 environment
- Experience leading a service team to deliver high‑quality end‑user support
Desirable:
- Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs
- Experience working in a fast‑paced, ticket‑driven service desk environment
- General understanding of Power Platform– with experience creating, troubleshooting and maintaining Power Automate flows.
Benefits
- Health cash plan & virtual GP access
- Pension scheme & life assurance
- Employee referral scheme
- High street discounts
- Driver representatives & employee forum
- Personal development opportunities
- Employee Assistance Programme
- Free eye tests
IT Support Engineer in Tilbury employer: Seras UK
Contact Detail:
Seras UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Tilbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Seras on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with 1st to 3rd line support and any relevant projects you've worked on. We want to see that you're not just a tech whiz but also a great communicator!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to tackle some hypothetical scenarios or technical issues they might throw your way. This is your chance to shine and demonstrate how you handle pressure!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Support Engineer in Tilbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st to 3rd line support and any relevant ITIL qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Microsoft Azure, networking, and any projects you've led. We’re keen to see how you can help us improve our IT services.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Seras UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 1st to 3rd line support. Be ready to discuss your experience with troubleshooting and configuring networks, as well as your familiarity with Microsoft Azure and 365. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've resolved complex technical issues. Think about times when you acted as a senior escalation point or led a project. This will demonstrate your ability to handle high-pressure situations and your commitment to delivering quality support.
✨Emphasise Team Collaboration
Since this role involves working closely with internal teams and external partners, be ready to talk about your experience in collaborative environments. Highlight any instances where you’ve mentored others or contributed to team success, as this shows you’re a team player who values knowledge sharing.
✨Stay Cyber-Savvy
Cyber security is a big deal in this role, so make sure you’re up to speed on best practices. Be prepared to discuss how you’ve proactively protected systems in the past and your understanding of Cyber Essentials or ISO accreditation. This will show that you take security seriously and are ready to contribute to the organisation's safety.