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- Tasks: Deliver hands-on IT support and tackle complex technical issues while driving project improvements.
- Company: Join Seras, a forward-thinking company focused on innovative IT solutions.
- Benefits: Enjoy a health cash plan and opportunities for professional growth.
- Other info: Be part of a collaborative environment with opportunities for mentorship and career advancement.
- Why this job: Make a real impact by enhancing IT services and supporting a dynamic team.
- Qualifications: Strong IT support experience and knowledge of networking and Microsoft Azure.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Support Engineer at Seras, you’ll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face‑to‑face support for the local business, while also supporting our wider national organisation. The role blends hands‑on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future‑proof our IT services. Occasional travel to other Seras sites will be required.
Key Responsibilities
- Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues
- Act as the senior technical escalation point for complex and high priority incidents
- Act as the initial point of contact in the absence of the IT Manager
- Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS)
- Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required
- Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets
- Collaborate with internal teams and external partners on support activities and project delivery
- Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation
- Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes
- Support and optimise the organisation’s cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation
- Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users
- Mentor and upskill members of the IT team, promoting best practice and technical consistency
Skills, Knowledge and Expertise
Essential:
- ITIL qualification or strong working knowledge of ITIL principles
- Strong experience providing 1st–3rd line support
- Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred)
- Strong working understanding of Microsoft Azure services
- Experience working in a cloud first Microsoft 365 environment
- Experience leading a service team to deliver high‑quality end‑user support
Desirable:
- Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs
- Experience working in a fast‑paced, ticket‑driven service desk environment
- General understanding of Power Platform– with experience creating, troubleshooting and maintaining Power Automate flows.
Benefits
Health cash plan
IT Support Engineer employer: Seras UK
Contact Detail:
Seras UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your IT support expertise. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview like it’s the final boss level! Research common IT support scenarios and practice your responses. Be ready to demonstrate your problem-solving skills and technical knowledge on the spot.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Support Engineers. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st to 3rd line support and any relevant ITIL qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Microsoft Azure, networking, and any projects you've led. We’re keen to see how you can help us improve our IT services.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Seras UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 1st to 3rd line support. Be ready to discuss your experience with troubleshooting networks and systems, particularly with Cisco and Microsoft Azure. They’ll want to see that you can handle complex issues with confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved tricky IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and deliver solutions under pressure.
✨Emphasise Team Collaboration
Since this role involves working closely with internal teams and external partners, be ready to talk about your teamwork experiences. Highlight any projects where you collaborated effectively, and how you contributed to achieving common goals.
✨Stay Cyber-Savvy
With a strong focus on cyber security in this role, make sure you’re up to date with best practices. Be prepared to discuss how you’ve previously protected systems and contributed to security initiatives, like Cyber Essentials or ISO accreditation.