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For Companies At a Glance
- Tasks: Lead marketing strategies and daily retail operations to boost sales and customer engagement.
- Company: Join Seraphine, a global leader in maternity wear, empowering women through stylish and comfortable clothing.
- Benefits: Enjoy 25 days of holiday, early finishes on Fridays, and a generous staff discount.
- Why this job: Be part of a dynamic team that values innovation and supports expectant mothers in their journey.
- Qualifications: Experience in retail marketing or operations with strong analytical and leadership skills required.
- Other info: Hybrid work model: 3 days in London office, 2 days remote.
The predicted salary is between 38400 - 57600 £ per year.
About Seraphine
Seraphine is a global leader in maternity and nursing wear. With over two decades of experience, we help women feel confident in their changing bodies and enable them to continue to express their style prior to and during pregnancy, whilst providing product innovations that make motherhood a breeze.
We’re more than just a clothing brand. We’re a community that understands the unique needs and challenges of expectant and new mothers. Our commitment to quality, comfort, and style has made us a trusted choice for women worldwide.
Workplace and Culture
Driven by innovation and a passion for excellence, our team thrives on achieving market-leading results. We value resourcefulness, dependability, and diverse perspectives, fostering a culture of go-getters who push boundaries every day. At Seraphine, we do what we love and invite exceptional individuals from all backgrounds to join us on this exciting journey.
Purpose:
The Retail Marketing & Operations Manager will oversee the seamless integration of marketing initiatives with operational excellence to drive customer engagement, sales growth, and brand presence across retail stores.
Hybrid – 3 days from central London office and 2 days from home.
Salary: 46k
Accountabilities:
- Develop and execute marketing strategies and campaigns to increase foot traffic, sales, and customer engagement across retail locations.
- Oversee all day-to-day retail operations, ensuring efficiency, compliance, and an exceptional customer experience.
- Track and report on sales, customer sentiment, and marketing effectiveness to grow the active customer base and exceed sales targets.
- Manage and support retail teams, acting as the point of liaison between global retail teams and head office, streamlining communications.
Requirements:
- Proven experience in retail marketing, operations, or a similar role, with a track record of driving sales and operational excellence.
- Strong analytical, leadership, and communication skills, with proficiency in retail and marketing systems.
- Process-oriented with a drive for paramount efficiency.
- Highly numerate with strong Excel competencies.
- Results-driven, highly organized, and adaptable, with a passion for enhancing customer experiences and achieving business growth.
Benefits:
- Annual leave entitlement – 25 days paid holiday + any bank/public holidays.
- Birthday Leave – Paid day off for birthday.
- Early finish Friday – Early finish on Fridays at 3pm.
- Core Hours – Core hours are from 10:00am – 4:30pm.
- Staff discount – 50% off on full-price & 20% on sale items.
- Life Assurance.
- Income Protection.
- Auto-enrolment Pension Scheme – 5% Employee and 3% Employer contribution.
- Employee discount benefits via Enjoy Benefits Hub: Gadget Insurance, Cancer Screening, Pet Insurance.
Upon successful completion of the probationary period:
- Salary Exchange Benefits: Enjoy Technology/Mobile Phones, Will Writing, Holiday Exchange Buy/Sell, Workplace Nursery (saves both Tax and NI), Gym Benefit, Cycle 2 Work.
- Health Cash Plan: Medicash – Dental Treatment, Eye Tests/Glasses, Physio etc.
On the completion of 1 year’s service:
- Electric Car Scheme.
- Enhanced Maternity/Paternity Leave.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- IT Services and IT Consulting
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Retail Marketing & Operations Manager employer: Seraphine
Contact Detail:
Seraphine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Marketing & Operations Manager
✨Tip Number 1
Familiarize yourself with Seraphine's brand values and mission. Understanding how they empower expectant and new mothers will help you align your marketing strategies with their vision, showcasing your passion for the role.
✨Tip Number 2
Highlight your experience in driving sales and operational excellence in retail settings. Be prepared to discuss specific examples of how you've successfully increased foot traffic and customer engagement in previous roles.
✨Tip Number 3
Demonstrate your analytical skills by preparing insights on market trends or customer sentiment related to maternity wear. This will show your proactive approach and ability to leverage data for strategic decision-making.
✨Tip Number 4
Emphasize your leadership and communication skills, especially in managing teams. Share experiences where you effectively liaised between different departments to streamline operations and enhance customer experiences.
We think you need these skills to ace Retail Marketing & Operations Manager
Some tips for your application 🫡
Understand the Brand: Dive deep into Seraphine's mission and values. Familiarize yourself with their product offerings and how they cater to expectant and new mothers. This understanding will help you tailor your application to reflect your alignment with their goals.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in retail marketing and operations. Provide specific examples of how you've driven sales and operational excellence in previous roles, showcasing your analytical and leadership skills.
Showcase Your Skills: Make sure to highlight your proficiency in retail and marketing systems, as well as your strong Excel competencies. Mention any relevant tools or software you have used that could benefit Seraphine's operations.
Craft a Compelling Cover Letter: Write a personalized cover letter that connects your passion for enhancing customer experiences with Seraphine's mission. Discuss how your results-driven approach and adaptability can contribute to their team and help achieve business growth.
How to prepare for a job interview at Seraphine
✨Show Your Passion for Maternity Wear
Make sure to express your enthusiasm for maternity and nursing wear during the interview. Share any personal experiences or insights that connect you to the brand's mission of empowering expectant and new mothers.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to discuss specific examples of how you've used data to drive marketing strategies or improve operational efficiency in previous roles.
✨Highlight Your Leadership Experience
As a Retail Marketing & Operations Manager, you'll need to manage and support retail teams. Share examples of how you've successfully led teams, streamlined communications, and fostered a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life retail situations. Think of scenarios where you've had to adapt quickly or implement effective marketing strategies to boost sales.
