At a Glance
- Tasks: Lead client onboarding, deliver training, and ensure customer satisfaction with our innovative products.
- Company: Join Serac Group, a leader in AI-driven construction technology.
- Benefits: Exciting team culture, personal growth opportunities, and a chance to work on groundbreaking projects.
- Other info: Dynamic environment in Camden, London, with a focus on collaboration and innovation.
- Why this job: Be the first point of contact for clients and make a real impact on their success.
- Qualifications: Strong communication skills, a proactive mindset, and a passion for helping others.
The predicted salary is between 36000 - 60000 £ per year.
At Serac Group, we’re looking for a proactive and people-focused Customer Success Executive to join our growing team. You’ll be the first point of contact for new clients, leading onboarding, delivering training, and ensuring they get the most out of our products from day one. You will be reporting to our Head of Customer Success, playing a key role in our assisted plan, supporting users with everything from refresher sessions to day-to-day queries.
Organisation, attention to detail, and strong communication will be essential, especially when handling challenging conversations with empathy and confidence. This role is ideal for someone who loves building relationships, thrives in a collaborative environment, and brings a “let’s make it happen” mindset. You’ll work closely with the wider CS team while also shaping the customer experience independently.
Key Responsibilities
- Client onboarding – Lead onboarding sessions to ensure new users are set up for success and confident using Serac Tech from the start.
- Training & support – Deliver training (initial and refresher) tailored to client needs, and act as a trusted point of contact for ongoing questions or challenges.
- Customer communication – Proactively manage client relationships, checking in regularly and handling any issues with empathy, clarity, and care.
- Problem solving – Tackle client issues with a calm, solutions-focused mindset, resolving queries quickly and effectively while improving the overall customer experience.
- Assisted plan involvement – Play a key role in our assisted plan, providing hands-on support and ensuring high-value outcomes for participating clients.
- Process ownership – Keep internal systems and customer records up to date, ensuring seamless handovers and consistent experiences.
- Team collaboration – Work closely with the Customer Success team and report directly to the Head of Customer Success to improve workflows and the client journey.
- Client retention & engagement – Spot opportunities to deepen engagement, improve retention, and surface customer feedback to help shape future product development.
Must-Haves
- Personable and energetic – You bring a friendly, positive presence and naturally build rapport with clients and teammates.
- Self-Motivated and ambitious – You take ownership of your work, set high standards, and are excited to grow within a fast-paced environment.
- Organised and detail-oriented – You’re on top of follow-ups, documentation, and client communication—nothing slips through the cracks.
- Empathetic communicator – You listen deeply, communicate clearly, and can navigate challenging conversations with confidence and care.
- Exceptional interpersonal skills – You love connecting with people and are confident speaking with clients at all levels.
- Collaborative and adaptable – You’re a team player who thrives on feedback and works well across departments.
- Resilient mindset – You stay calm under pressure, bounce back from setbacks, and bring a solution-first attitude.
- Commutable to Camden, London – You're able to travel into our office and enjoy being part of our in-person culture.
Rewards
- We have just launched a brand-new product! – Another exciting launch coming in 2025!
- A Fantastic Team & Company Culture
- Opportunities for personal growth and development
Our Values
- Customers first: We’re obsessed with helping our customers succeed, because when they thrive, we all do.
- Innovation: Our ways of working are always evolving, we invent and innovate to stay ahead.
- Passion: Our passion for reshaping norms and building new products is what drives us.
- People: We know that teamwork makes the dream work. That’s why we hire the best talent to join our team.
Our Culture
We hire based on values, embracing diverse perspectives and fostering a culture of collaboration. While skills can be taught, we value passion and integrity. We maintain a workplace where everyone thrives, makes an impact and has a lot of fun doing so.
Customer Success Executive employer: Serac Group
Serac Group is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and mentorship opportunities, allowing you to thrive as a Senior Account Executive while making a significant impact in the construction technology sector. Join us to be part of a forward-thinking team that values innovation and rewards your contributions to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Serac Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how you would handle challenging conversations or support clients effectively. Show us your problem-solving skills and empathy during the chat!
✨Tip Number 3
Demonstrate your passion for innovation! Research Serac Group’s products and think of ways you could enhance the customer experience. Bring your ideas to the interview and show us how you can contribute to our mission.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. It shows us that you’re genuinely interested in being part of the team!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re looking for someone personable and energetic!
Tailor Your Application:Make sure to tailor your application to the Customer Success Executive role. Highlight your relevant experience and skills that align with our values, like being customer-focused and innovative. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate strong communication skills, so make sure your writing is easy to read and free from jargon. This will help us see how well you can communicate with clients, which is super important for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Serac Group
✨Know the Product Inside Out
Before your interview, make sure you understand Serac Group's suite of solutions. Familiarise yourself with Serac Tech, Planda, Ibex, and Rafter. Being able to discuss how these products can benefit clients will show your genuine interest and help you stand out.
✨Showcase Your People Skills
As a Customer Success Executive, you'll be the first point of contact for clients. Prepare examples of how you've built relationships in previous roles. Highlight your ability to handle challenging conversations with empathy and confidence, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled client issues effectively. Be ready to discuss your calm, solutions-focused mindset and how it has led to positive outcomes. This will resonate well with the company's emphasis on customer success.
✨Emphasise Your Organisational Skills
Since the role requires attention to detail and organisation, prepare to discuss how you manage follow-ups, documentation, and client communication. Share any tools or methods you use to keep everything on track, as this will show you're ready to hit the ground running.
