At a Glance
- Tasks: Provide 2nd/3rd line IT support across the M5 corridor, solving complex tech issues.
- Company: Award-winning Managed IT and VoIP Solutions provider with a focus on growth.
- Benefits: Competitive salary, company car or allowance, mobile phone, laptop, and pension scheme.
- Other info: Enjoy career progression, ongoing training, and a varied field-based role.
- Why this job: Join a dynamic team, work with modern tech, and make a real impact in IT support.
- Qualifications: 2+ years in IT support, excellent communication skills, and a passion for customer service.
The predicted salary is between 32500 - 38000 £ per year.
Location: Covering the M5 Corridor from Birmingham to Exeter, including Devon & Cornwall
Salary: £32,500 - £38,000 Basic (dependent on experience)
Benefits: Company Car or £6,000 Car Allowance, Mobile Phone, Laptop, Pension Scheme, Perkbox, Uniform, with the opportunity to join a Private Medical Scheme.
The Opportunity
Are you an experienced IT Support Engineer looking for a varied field-based role where no two days are the same? We're recruiting on behalf of a well-established, award-winning Managed IT and VoIP Solutions provider that continues to experience impressive growth across the UK. Due to continued expansion, they're looking to appoint a customer-focused IT Field Technician to support clients throughout the West Country. This is an excellent opportunity to join a business that genuinely invests in its people through ongoing training, career progression and exposure to a wide range of modern Microsoft technologies.
The Role
Reporting to the IT Service Manager, you'll provide onsite and remote 2nd and 3rd Line support to a diverse customer base across the M5 corridor, from Birmingham through to Exeter, Devon and Cornwall. As a trusted technical specialist, you'll be responsible for resolving complex IT issues, building strong customer relationships and ensuring clients receive an exceptional level of service. This is a hands-on, customer-facing position requiring regular travel, occasional overnight stays and the flexibility to support customers outside of standard business hours when required.
Key Responsibilities
- Deliver high-quality onsite and remote 2nd/3rd Line IT support.
- Diagnose, troubleshoot and resolve hardware, software and network issues.
- Act as the technical escalation point for customer support queries.
- Build strong relationships with customers through regular onsite visits.
- Ensure service levels are consistently achieved in line with SLAs.
- Install, configure and support Microsoft infrastructure and cloud technologies.
- Maintain accurate customer documentation, licensing and asset records.
- Work proactively with the wider IT and Sales teams to identify improvement opportunities.
- Provide advice on best practice, security and future technology solutions.
What We're Looking For
You'll have at least 2 years' experience in a 2nd or 3rd Line IT Support role, ideally within a Managed Service Provider (MSP) environment, together with excellent communication skills and a genuine passion for delivering outstanding customer service.
Technical Skills
- Experience with most of the following:
- Microsoft Windows Server 2016/2019/2022
- Windows 10 & Windows 11
- Microsoft 365 Administration
- Microsoft 365 migrations and tenant deployments
- Microsoft Entra ID
- Active Directory & Azure AD Connect
- Microsoft Intune (MDM & MAM)
- Microsoft Defender Suite
- Networking including routers, switches and firewalls
- WatchGuard Firewalls (preferred)
- Backup and Disaster Recovery principles
- RMM platforms such as Datto or TeamViewer
- Helpdesk systems such as Autotask
- VoIP solutions (3CX experience advantageous)
- General networking and connectivity troubleshooting
About You
You'll be someone who enjoys working independently whilst taking ownership of customer issues from start to finish. You'll also possess:
- Outstanding customer service skills
- Strong troubleshooting and analytical ability
- Excellent verbal and written communication skills
- A proactive, can-do attitude
- Professional presentation and approach
- The ability to prioritise a busy workload
- Full UK Driving Licence
- Flexibility to travel throughout the region, including occasional overnight stays
If you're an ambitious IT Engineer looking to join a successful business where your technical expertise is valued and your career can develop, we'd love to hear from you.
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