At a Glance
- Tasks: Provide advanced IT support and troubleshoot complex tech issues for diverse clients.
- Company: Join a dynamic team focused on development and customer satisfaction.
- Benefits: Enjoy hybrid working, funded certifications, and personalised development plans.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Make a real impact by improving client IT systems and mentoring junior staff.
- Qualifications: Experience in senior IT support with strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
Overview
Senior IT Support Engineer to deliver advanced 2nd/3rd line technical support for a diverse client base, resolving complex hardware, software, networking and infrastructure issues.
You’ll work with Microsoft 365 and Windows Server environments, mentor junior staff, and help implement and improve client IT systems.
The role combines hands-on troubleshooting with proactive service delivery in a hybrid-working, development-focused environment.
You’ll contribute to high customer satisfaction and ongoing technical performance improvements.
- Pay / Benefits
- Hybrid working after probation
- Funded industry certifications
- Personalised development plans
- Free onsite parking
Responsibilities
- Provide advanced 2nd and 3rd line IT support across multiple technologies
- Troubleshoot and resolve complex hardware, software, networking, and infrastructure issues
- Support Microsoft-based environments, including Microsoft 365 and Windows Server
- Manage escalations and assist with junior team members
- Support implementation, maintenance and improvement of client IT systems
- Collaborate with colleagues to ensure excellent service delivery and customer satisfaction
- Identify opportunities to improve systems, processes and technical performance
- Key requirements
- Proven experience in senior IT support, 2nd line or 3rd line roles
- Strong troubleshooting and problem-solving abilities
- Experience with Microsoft technologies (Microsoft 365, Windows environments)
- Good understanding of networking and IT infrastructure
- Excellent communication and customer-focused approach
- Ownership mindset for technical issues and willingness to develop skills
- Industry certifications are beneficial but a willingness to learn is essential
- Customer-focused
- Strong communication
- Ownership and accountability
- Microsoft 365
- Windows Server
- Networking and IT infrastructure
Senior IT Support Engineer in Sussex employer: SER
Join a dynamic and growing company that values its employees and invests in their development. As a Project Commissioning Engineer, you'll enjoy a supportive work culture with opportunities for career progression, competitive salary, and generous travel allowances. With exposure to high-profile national projects and a commitment to ongoing training, this role offers a rewarding path for those looking to advance in the Fire & Security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Sussex
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SER values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SER might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SER!
✨Direct Apply to SER
Let's not forget to apply directly through the SER website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in Sussex
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SER.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SER. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SER
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
