At a Glance
- Tasks: Provide advanced 3rd Line support and deliver exciting infrastructure projects.
- Company: Fast-growing Managed Service Provider with a diverse client portfolio.
- Benefits: Hybrid working, ongoing training, clear progression, and social events.
- Other info: Supportive culture with excellent career growth opportunities.
- Why this job: Join a collaborative team and make a real impact in IT solutions.
- Qualifications: 3+ years in infrastructure support, ideally within an MSP environment.
The predicted salary is between 40000 - 50000 £ per year.
Solutions Engineer (Infrastructure)
Location
London (Hybrid Working Available)
Salary
Competitive + Excellent Benefits
Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider?
We're recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors.
This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects.
The Role
As a Solutions Engineer, you'll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects.
You'll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments.
This position would suit someone with at least 3 years' experience in infrastructure support, ideally gained within an MSP environment.
Key Responsibilities
- Provide 3rd Line support to clients both remotely and onsite
- Troubleshoot and resolve complex infrastructure and networking issues
- Configure, deploy and maintain Windows Server environments
- Manage and support virtualised environments using Hyper‑V and VMware
- Administer backup and disaster recovery solutions, particularly Veeam
- Support Microsoft 365 and cloud-based technologies
- Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing
- Act as an escalation point for 1st and 2nd Line Engineers
- Deliver infrastructure upgrades, migrations and virtualisation projects
- Create and maintain technical documentation
- Build strong relationships with clients through excellent customer service
- Required Skills & Experience
- Previous experience within a Managed Service Provider (MSP)
- Strong Windows Server administration experience
- Active Directory, Group Policy, DNS and DHCP expertise
- Hyper‑V and/or VMware virtualisation experience
- Veeam Backup & Replication experience
- Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing)
- Experience with Microsoft Intune
- Knowledge of Microsoft 365 environments
- Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender
- Excellent troubleshooting and communication skills
Desirable Experience
- MDT (Microsoft Deployment Toolkit)
- Cloud storage platforms such as Lucid Link or Egnyte
- Infrastructure migration and transformation projects
What's On Offer?
- Hybrid working with regular remote working opportunities
- Ongoing training and professional development
- Clear progression opportunities
- Staff recognition awards and referral bonuses
- Regular company‑funded social events
- Enhanced annual leave allowance increasing with service
- Supportive and collaborative team culture
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.
- SER-IN
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in London
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Create a personal project or case study relevant to the challenges SER might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Infrastructure Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SER.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SER. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SER
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
