Overview
In this role you lead the UK Service & Engineering function, guiding a team of service engineers and subcontractors to deliver a varied portfolio of service, maintenance, installation, upgrades, rebuilds and commissioning. You will shape how the department operates and drive its future growth while maintaining close engagement with customers and field teams. This hands-on leadership role combines technical oversight with people and project management across UK sites, including regular travel and customer-facing activities. You will communicate with cross-functional teams to ensure high service performance and profitability.
Pay / Benefits
- Company car
- Company phone
Responsibilities
- Own UK service operations and daily delivery
- Plan and schedule engineers, workloads and field activities
- Allocate resources and adapt to changing priorities
- Monitor engineer utilisation, service performance and response times
- Manage reactive and emergency breakdowns
- Maintain accurate service records, reports and timekeeping
- Coordinate engineers, subcontractors and suppliers
- Oversee site activities and project progress
- Conduct site surveys and technical assessments
- Estimate labour, materials and engineering requirements
- Monitor profitability and margins
- Identify opportunities for service contracts, upgrades and business
- Lead and develop the service and engineering team across multiple sites
Key requirements
- Proven experience leading service, engineering, site or operations teams
- Strong background in engineering, industrial machinery, manufacturing or electro-hydraulic environments
- Solid hydraulic and mechanical knowledge
- Experience managing field service engineers and site activities
- Experience producing quotations and project costings
- Strong project management capability
- Knowledge of health & safety requirements and RAMS
- Excellent customer-facing and communication skills
- Strong planning and organisational ability
- Ability to manage multiple projects and priorities
- Full UK Driving Licence
- customer-facing communication
- planning and organisation
- multi-project prioritisation
- hydraulic and mechanical knowledge
- RAMS
- project management
Head of Service - Engineering employer: SER
Join a dynamic and growing company that values its employees and invests in their development. As a Project Commissioning Engineer, you'll enjoy a supportive work culture with opportunities for career progression, competitive salary, and generous travel allowances. With exposure to high-profile national projects and a commitment to ongoing training, this role offers a rewarding path for those looking to advance in the Fire & Security industry.
