At a Glance
- Tasks: Coordinate customer service delivery and provide first-class support in a dynamic telecoms environment.
- Company: Established telecommunications provider with a focus on customer experience.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Ideal for those looking to build a long-term career in telecoms.
- Why this job: Join a collaborative team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive approach to customer service.
The predicted salary is between 30000 - 30000 £ per year.
We're currently recruiting on behalf of a well-established and growing telecommunications provider based in Dunfermline, who are looking to appoint a Customer Experience & Service Delivery Executive to join their expanding team. This is an excellent opportunity for someone who enjoys working closely with customers, coordinating service delivery, and providing first-class support. The role offers a varied workload spanning customer relationship management, service coordination, order provisioning, and first-line support, making it ideal for someone looking to develop a long-term career within the telecoms and technology sector. The successful candidate will become a key part of the business, helping to ensure customers receive an outstanding experience from onboarding through to ongoing support.
Working as part of a collaborative and customer-focused team, you will act as a central point of contact for customers, suppliers, and internal departments, ensuring services are delivered efficiently and issues are resolved promptly.
Key Responsibilities- Customer Relationship Management
- Develop and maintain positive relationships with existing customers.
- Conduct regular customer contact and service reviews.
- Support customer retention initiatives and promote a positive customer experience.
- Act as a trusted point of contact for customer enquiries.
- Service Coordination & Delivery
- Manage the provisioning of telecoms and connectivity services.
- Process customer orders and service requests.
- Coordinate number porting activities and service migrations.
- Schedule installations and liaise with engineers, suppliers, and customers.
- Monitor order progress and provide regular updates.
- Customer Support
- Handle inbound customer enquiries via telephone and email.
- Perform basic troubleshooting and diagnostics for broadband and telephony services.
- Log, update, and manage support tickets.
- Escalate technical issues to specialist teams where appropriate.
- Administration
- Maintain accurate customer records and documentation.
- Ensure all service requests and customer interactions are recorded within internal systems.
- Support operational processes and service delivery activities as required.
The ideal candidate will be highly organised, customer-focused, and confident managing multiple priorities in a busy environment.
Essential Skills & Experience- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Ability to prioritise workload and manage competing demands.
- A proactive and professional approach to customer service.
- Confidence working with CRM systems and business applications.
- Experience within telecommunications, connectivity, broadband, or IT services.
- Previous experience in customer success, service delivery, account coordination, or customer support.
- Understanding of VoIP, hosted telephony, broadband, or related technologies.
- Experience using ticketing or support management systems.
If you feel like this could be the role for you then please send your CV to mhodson@serlimited.com or give Michael Hodson a call on 01254 781300.
Provisiong Coordinator in Fife employer: SER
Join a dynamic telecommunications provider in Dunfermline, where your role as a Provisioning Coordinator will be pivotal in delivering exceptional customer experiences. With a strong focus on employee development and a collaborative work culture, you'll have the opportunity to grow your career in the thriving telecoms sector while enjoying competitive benefits and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Provisiong Coordinator in Fife
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like SER and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like SER.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Provisiong Coordinator in Fife
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at SER.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at SER.
How to prepare for a job interview at SER
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
