At a Glance
- Tasks: Build relationships with business customers and drive sales in a fast-paced environment.
- Company: Join a growing telecommunications sales team in Blackburn.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Fully office-based role with a focus on remote customer engagement.
- Why this job: Make an impact by helping businesses find the right telecom solutions.
- Qualifications: Sales or account management experience and strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
My client is currently recruiting for a Desk-Based Account Manager to join their growing telecommunications sales team in Blackburn. This is an excellent opportunity for an ambitious and commercially driven individual who enjoys building customer relationships, identifying sales opportunities, and working within a fast-paced B2B environment. This role would suit someone with strong communication skills, a proactive sales approach, and the confidence to engage with business customers over the phone and through digital channels. The successful candidate will play a key role in managing and developing customer accounts while driving revenue growth through cross-selling and upselling telecommunications solutions. The role is fully office-based and focuses on developing relationships remotely with both existing and prospective business customers. Candidates with previous account management, sales, or telecommunications experience will be particularly well suited to this opportunity.
Key responsibilities
- Proactively contacting business customers to build rapport and develop long-term professional relationships
- Managing and growing a portfolio of small to medium-sized business accounts
- Contacting the existing MSP customer base to update CRM records and generate new sales opportunities
- Cross-selling and upselling telecommunications products and services, including mobile, broadband, connectivity, and value-added solutions
- Identifying new opportunities within existing accounts and following up on incoming leads
- Conducting customer needs analysis and recommending tailored solutions
- Negotiating pricing and contract terms in line with company guidelines
- Achieving and exceeding individual sales and revenue targets
- Maintaining accurate customer records and sales activity within CRM systems
- Handling account queries and working closely with internal teams to resolve issues efficiently
- Keeping up to date with telecommunications products, market trends, and competitor activity
Experience and qualifications
Experience Needed
- Previous experience within sales, account management, or a customer-facing environment
- Strong communication and relationship-building skills
- Confidence engaging with business customers over the phone
- A target-driven mindset with a strong focus on results
- Ability to identify sales opportunities and effectively cross-sell products
- Strong organisational and time-management abilities
- Experience using CRM systems and general IT proficiency
Desirable experience
- A background within telecommunications, technology, or B2B sales
- Understanding of mobile, broadband, or connectivity solutions
- Experience managing a portfolio of business accounts
How to apply
If you believe this role is for you, please send your CV to Michael Hodson at mhodson@serlimited.com or call 01254 781300.
Desk Based Account Manager employer: SER
Join a dynamic telecommunications sales team in Blackburn, where your ambition and drive will be rewarded with a competitive salary and opportunities for professional growth. Our supportive work culture fosters collaboration and innovation, allowing you to build meaningful relationships with business customers while achieving your sales targets. With a focus on employee development and a commitment to excellence, we offer a fulfilling environment for those looking to make a significant impact in the B2B sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to confidently engage with business customers over the phone, so rehearse how you’d introduce yourself and discuss their needs. A little role-play with a friend can work wonders!
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with current employees or industry professionals. Ask them about their experiences and any tips they might have for landing the Desk-Based Account Manager role.
✨Tip Number 4
Don’t forget to follow up! After any conversation or interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Desk-Based Account Manager role. Highlight your sales achievements and any relevant telecommunications experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built customer relationships and driven sales in the past.
Show Off Your Communication Skills:Since this role involves engaging with business customers over the phone, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SER
✨Know Your Stuff
Before the interview, make sure you brush up on telecommunications products and services. Understand the basics of mobile, broadband, and connectivity solutions so you can speak confidently about them. This will show your potential employer that you're genuinely interested in the industry.
✨Show Off Your Communication Skills
Since this role involves engaging with business customers over the phone, practice your communication skills. Try role-playing with a friend or family member to simulate the interview. Focus on being clear, concise, and friendly – it’s all about building rapport!
✨Prepare for Sales Scenarios
Expect questions about how you would handle specific sales situations. Think of examples from your past experience where you successfully identified sales opportunities or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Target-Driven
This role is all about achieving sales targets, so be ready to discuss your previous achievements. Bring numbers to the table! Whether it’s exceeding sales goals or growing accounts, showcasing your results will demonstrate your capability and ambition.
