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- Tasks: Lead a team while handling support tickets and mentoring junior engineers.
- Company: A growing Managed Service Provider with a close-knit team culture.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Join a dynamic environment focused on continuous improvement and client satisfaction.
- Why this job: Step into a leadership role while staying hands-on with technology.
- Qualifications: Experience in 1st and 2nd Line support and strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This is a great opportunity for someone ready to step up into a leadership role while still remaining technically involved on a day-to-day basis. You will play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base.
The Role:
- Act as the first point of escalation for 1st and 2nd Line support issues
- Lead from the front by actively handling support tickets across the Microsoft stack
- Mentor and support the development of a junior engineer
- Assist with workload management, prioritisation, and service desk efficiency
- Deliver excellent customer service and maintain strong client relationships
- Contribute to continuous improvement of processes and documentation
Service Desk Team Lead employer: SER (Staffing)
Contact Detail:
SER (Staffing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on a Service Desk Team Lead role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and leadership qualities. Be ready to share examples of how you've handled support tickets and mentored others in the past.
✨Tip Number 3
Showcase your customer service skills! During interviews, highlight your experience in maintaining strong client relationships and delivering excellent service. This is key for a role like this.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and aspirations. Plus, we love seeing familiar faces!
We think you need these skills to ace Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Team Lead role. Highlight any leadership experience and technical skills, especially with the Microsoft stack, to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've led teams or handled support tickets, and let your personality shine through!
Showcase Your Customer Service Skills: Since delivering excellent customer service is key for us, make sure to include examples of how you've maintained strong client relationships in your application. We want to see how you handle challenges and ensure client satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SER (Staffing)
✨Know Your Tech Inside Out
As a Service Desk Team Lead, you'll need to be hands-on with the Microsoft stack. Brush up on your technical knowledge and be ready to discuss specific scenarios where you've resolved issues or improved processes. This shows you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored others or led a team in the past. Think about situations where you’ve had to manage workloads or prioritise tasks effectively. This will demonstrate your capability to lead while still being involved in the technical side.
✨Emphasise Customer Service Excellence
Since maintaining strong client relationships is key, be ready to share experiences where you’ve gone above and beyond for customers. Highlight your approach to delivering excellent service and how it has positively impacted client satisfaction.
✨Continuous Improvement Mindset
Discuss any initiatives you've taken to improve processes or documentation in previous roles. Companies love candidates who are proactive about enhancing efficiency, so come prepared with specific examples of how you've contributed to continuous improvement.