All candidates should make sure to read the following job description and information carefully before applying.
IT Field Engineer
Location: Redruth, Cornwall
Salary: Up to £35,000 DOE
Coverage: Cornwall Only
Employment Type: Full-time
The Opportunity
We are working with a well-established and growing IT services provider based in Redruth, Cornwall, who are looking to add an experienced IT Field Engineer to their technical team.
This is a hands-on role where you will be travelling to client sites across Cornwall, providing a mixture of 1st and 2nd Line IT support, troubleshooting technical issues and assisting with installations, upgrades and general infrastructure work.
You'll be joining a team that provides both remote and onsite IT support to a wide range of businesses across Cornwall.
The Role
As an IT Field Engineer, you will be responsible for:
- Visiting customer sites across Cornwall to resolve IT issues.
- Providing 1st and 2nd Line technical support to end users.
- Troubleshooting hardware, software, networking and connectivity issues.
- Diagnosing and resolving Windows and Microsoft 365 issues.
- Supporting desktops, laptops, printers and other IT hardware.
- Setting up and configuring new PCs, laptops and user accounts.
- Assisting with network and infrastructure installations.
- Supporting Microsoft technologies including Active Directory and Microsoft 365.
- Troubleshooting Wi-Fi, LAN and general connectivity issues.
- Escalating more complex issues to the wider technical team where required.
- Carrying out maintenance, upgrades and installations at client sites.
- Providing excellent customer service and communicating technical issues clearly to non-technical users.
- Maintaining accurate documentation and updating support tickets following onsite visits.
About You
We're looking for someone with previous experience in an IT Support, Field Engineer, 2nd Line Engineer or similar role.
Ideally, you'll have:
- Experience providing 1st and 2nd Line IT support.
- Previous experience working in an MSP or IT services environment. xgikmsk
- Good knowledge of Microsoft Windows and Microsoft 365.
- Experience troubleshooting hardware, software and networking issues.
- Knowledge of Active Directory and us Please click on the apply button to read the full job description
IT Field Engineer in Redruth employer: SER (Staffing)
Join a leading global Original Equipment Manufacturer (OEM) of plant machinery as a Mobile Plant Engineer, where you will benefit from a supportive work culture that prioritises employee growth and development. With competitive pay, generous holiday allowances, and comprehensive benefits including private healthcare and a pension scheme, this role offers not just a job, but a rewarding career path in a dynamic industry. Located within an hour and a half of Manchester, you'll have the opportunity to work with cutting-edge technology while enjoying the flexibility of a company van for personal use.
