At a Glance
- Tasks: Lead complex IT projects and mentor junior engineers while solving technical challenges.
- Company: Dynamic MSP in Redruth, Cornwall, focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth, and a chance to influence tech operations.
- Other info: Join a collaborative team with diverse technology exposure and excellent development opportunities.
- Why this job: Step up your career by tackling exciting projects and shaping future tech strategies.
- Qualifications: Proven experience in Tier 3 IT support and strong leadership skills.
The predicted salary is between 45000 - 50000 £ per year.
Location: Redruth, Cornwall
Salary: £45,000 – £50,000
Working Arrangement: Primarily office-based, with occasional customer site visits
About the Role
We are looking for an experienced Tier 3 IT Engineer who is ready to take the next step in their career, combining hands-on technical expertise with technical leadership and project ownership. This is an excellent opportunity for a senior engineer who enjoys solving complex technical challenges, working closely with customers and having a genuine influence over the development of an MSP's technical operations. You will become a key technical escalation point within the business, while also taking ownership of complex projects and helping to develop the engineers around you.
Key Responsibilities
- Take ownership of complex and technically demanding projects from initial planning through to successful delivery.
- Work closely with senior leadership on strategic technical projects and initiatives.
- Act as the senior technical point of contact for key customers.
- Lead technical reviews and help shape customer technology roadmaps and future infrastructure strategies.
- Handle complex technical escalations requiring a high level of expertise and troubleshooting ability.
- Mentor and develop Tier 1 and Tier 2 engineers, helping them build their technical capabilities.
- Contribute to the development of technical procedures, processes and systems across the business.
- Create and maintain high-quality technical documentation to ensure knowledge is effectively shared across the team.
- Evaluate and introduce new technologies, systems and solutions where they can add value to the business or customers.
- Work across a varied technology stack and customer base, providing exposure to different environments and technical challenges.
- Support the wider engineering team when required, including occasional onsite customer support.
About You
We are looking for someone who has already established themselves at a senior technical level and is now looking for an opportunity to take on greater responsibility and leadership.
You will ideally have:
- Strong experience working within an MSP or similar managed IT environment.
- Proven Tier 3 / 3rd Line or Senior IT Engineering experience.
3rd Line IT Support Engineer in Redruth employer: SER (Staffing)
Join a leading global Original Equipment Manufacturer (OEM) of plant machinery as a Mobile Plant Engineer, where you will benefit from a supportive work culture that prioritises employee growth and development. With competitive pay, generous holiday allowances, and comprehensive benefits including private healthcare and a pension scheme, this role offers not just a job, but a rewarding career path in a dynamic industry. Located within an hour and a half of Manchester, you'll have the opportunity to work with cutting-edge technology while enjoying the flexibility of a company van for personal use.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer in Redruth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SER (Staffing) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SER (Staffing) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SER (Staffing)!
✨Direct Apply to SER (Staffing)
Let's not forget to apply directly through the SER (Staffing) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Support Engineer in Redruth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SER (Staffing).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SER (Staffing). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SER (Staffing)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
