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- Tasks: Manage client accounts and ensure top-notch service in the events industry.
- Company: Dynamic event crewing company with a focus on client relationships.
- Benefits: Competitive salary, hybrid work model, and supportive team environment.
- Other info: Opportunity for career growth in a fast-paced, exciting environment.
- Why this job: Join a vibrant team and make a real impact in the events sector.
- Qualifications: Experience in the events industry and strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
This is a client-focused, relationship-driven position within an event crewing company, responsible for managing client accounts ensuring a high quality of service and customer retention.
Duties:
- Managing existing client accounts
- Handling inbound enquiries (email & phone)
- Attending site visits and client meetings
- Preparing quotes and proposals
- Taking detailed client briefs and passing to crewing teams
- Following up to gather feedback on projects ensuring smooth delivery
- Managing issues (e.g. staffing challenges, last-minute changes)
- Keeping internal systems updated
Skills / Experience:
- MUST have experience working within the events industry.
- A background in customer service, administration.
Senior Client Manager in London employer: SER (Staffing)
Contact Detail:
SER (Staffing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the events industry and let them know you're on the hunt for a Senior Client Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing client accounts and handling challenges in the events industry. Highlight specific examples that showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Client Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Manager role. Highlight your experience in the events industry and any relevant customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the events industry and how your background makes you the perfect fit for managing client accounts. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves handling client enquiries and attending meetings, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at SER (Staffing)
✨Know Your Events Inside Out
Make sure you brush up on your knowledge of the events industry. Familiarise yourself with recent trends, challenges, and innovations. This will not only show your passion but also help you engage in meaningful conversations during the interview.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client accounts. Highlight how you handled challenges, maintained relationships, and ensured customer satisfaction. This will demonstrate your capability to excel in a client-focused role.
✨Practice Handling Inbound Enquiries
Since you'll be dealing with inbound enquiries, practice responding to common questions or scenarios you might face. This could include how to handle last-minute changes or staffing issues. Being prepared will help you convey confidence and competence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to client retention or how they handle feedback from clients. This shows you're thinking ahead and are genuinely interested in contributing to their success.