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- Tasks: Support clients on various platforms like Mitel, Aruba, and Cisco.
- Company: Join a team of engineers dedicated to excellent customer support and retention.
- Benefits: Enjoy a competitive salary, car allowance, and 23+ days of holiday.
- Why this job: Work with major hotel chains and develop your skills in a dynamic environment.
- Qualifications: Strong communication skills and understanding of VOIP, wi-fi, and customer networks required.
- Other info: Travel across North Manchester, Liverpool, Newcastle, and Scotland for client support.
The predicted salary is between 28000 - 42000 £ per year.
We are by engineers and run by engineers strong background in Voice, VOIP, IT and Data. We pride ourselves in providing excellent customer support and strong customer retention. There is now a requirement for an IT Field Engineer to join the team. The successful candidate will develop and become competent in the supporting of all the companys products. Field Engineer – North Manchester/Liverpool/Newcastle. £35,000 – £40,000 £350 per month car allowance Around 4 nights a month overnight stays all costs reimbursed 23 days holiday + bank holidays, rising 1 day a year for 5 years. About the Role The role entails supporting clients on a variety of platforms & systems, including Mitel, Aruba, Cisco and others. Our client base includes some of the largest hotel chains in the country, including Marriott, Best Western, Hilton and Holiday Inn. Excellent communication skills and a professional approach are vital as you will be interacting with customers on a daily basis. You will have a good understanding of customer networks, VOIP, wi-fi, DHCP, DNS, and more. The successful candidate will be required to travel from home to customer sites across Manchester, Liverpool Newcastle and Scotland. Requirements – Preferred but not essential: Experience with the Mitel Platform
Field Engineer employer: SER (Staffing)
Contact Detail:
SER (Staffing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Mitel, Aruba, and Cisco. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during the interview.
✨Tip Number 2
Since excellent communication skills are vital for this role, practice articulating your thoughts clearly and confidently. Consider role-playing customer interactions to enhance your ability to handle various scenarios effectively.
✨Tip Number 3
Research the company’s client base, especially the hotel chains mentioned like Marriott and Hilton. Understanding their needs and how your role as a Field Engineer can support them will demonstrate your commitment and insight during the interview.
✨Tip Number 4
Be prepared to discuss your experience with customer networks, VOIP, and related technologies. Highlight any relevant projects or situations where you successfully resolved technical issues, as this will showcase your problem-solving skills.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Engineer position. Understand the key responsibilities and required skills, especially in Voice, VOIP, IT, and Data.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with customer support, network systems, and specific technologies mentioned like Mitel, Aruba, and Cisco.
Showcase Communication Skills: Since excellent communication is vital for this role, provide examples in your application that demonstrate your ability to interact professionally with clients and resolve issues effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Mention your willingness to travel and any relevant certifications or training that align with the company's needs.
How to prepare for a job interview at SER (Staffing)
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of VOIP, DHCP, DNS, and the specific platforms mentioned in the job description like Mitel, Aruba, and Cisco. Be prepared to discuss how you've used these technologies in past roles.
✨Demonstrate Excellent Communication Skills
Since you'll be interacting with clients daily, it's crucial to showcase your communication skills during the interview. Practice explaining technical concepts in a way that is easy for non-technical people to understand.
✨Highlight Customer Support Experience
Emphasize any previous experience you have in customer support or client-facing roles. Share specific examples of how you've resolved issues or improved customer satisfaction in the past.
✨Prepare for Travel Questions
Given the travel requirements of the role, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences where you had to manage travel effectively while maintaining work commitments.
