Service Controller
Location: Devizes
Salary: Up to £35,000
Hours: Monday to Friday, 40 hours per week
The Role
We are currently recruiting for a Service Controller to join a growing material handling business at an exciting time of expansion.
This is a key role within the service team, responsible for coordinating service, repair and breakdown activity across a customer base of material handling equipment.
Working closely with customers, field service engineers and internal teams, you will ensure engineers are scheduled effectively, customer requirements are dealt with promptly and jobs are progressed efficiently from initial enquiry through to completion and invoicing.
This would suit someone with experience in service coordination, engineering support, hire desk, transport planning, automotive, plant or a similar fast-paced environment, who is highly organised and confident managing multiple priorities.
Key Responsibilities
Act as the first point of contact for customers requiring service, maintenance, repairs and breakdown support.
Coordinate the daily service desk and ensure customer enquiries are handled promptly and professionally.
Plan, schedule and allocate work to field service engineers based on location, availability, skillset and urgency.
Liaise with customers to arrange engineer attendance, provide updates and manage expectations.
Raise, monitor and progress service jobs through the relevant ERP/service management systems.
Prepare repair quotations and follow up with customers to obtain approval.
Liaise with engineers regarding job updates, parts requirements and technical information.
Coordinate parts requirements to help minimise customer downtime.
Review completed engineer reports and ensure jobs are accurately documented and closed down.
Support the service team with accurate and timely invoicing.
Build strong working relationships with customers, engineers, suppliers and internal teams.
Resolve customer queries and service issues in a professional and solutions-focused manner.
Help improve service processes and contribute to the development of the new branch.
Maintain accurate records and ensure company systems are kept fully up to date.
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Service Controller in Devizes employer: SER (Staffing)
Join a leading global Original Equipment Manufacturer (OEM) of plant machinery as a Mobile Plant Engineer, where you will benefit from a supportive work culture that prioritises employee growth and development. With competitive pay, generous holiday allowances, and comprehensive benefits including private healthcare and a pension scheme, this role offers not just a job, but a rewarding career path in a dynamic industry. Located within an hour and a half of Manchester, you'll have the opportunity to work with cutting-edge technology while enjoying the flexibility of a company van for personal use.
