At a Glance
- Tasks: Provide top-notch technical support for packaging machinery and solve customer issues.
- Company: Global leader in packaging machinery with a strong team culture.
- Benefits: Competitive salary, generous pension, 20 days holiday, and death in service cover.
- Other info: Monday to Friday hours with opportunities for career advancement.
- Why this job: Join a dynamic team and make a difference in the packaging industry.
- Qualifications: Technical support experience and problem-solving skills required.
The predicted salary is between 40000 - 45000 € per year.
Our client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 million. Their UK operation, based in Leighton Buzzard, employs 30 staff and generates £20 million in annual revenue. Due to continued growth and increasing demand, they are seeking an additional Technical Support Engineer to join their expanding technical support team. The Role
As a Technical Support Engineer, you will provide remote and on-site technical support to customers across the UK, resolving engineering issues related to capital packaging equipment. You\'ll act as the key link between UK customers and overseas OEM partners, ensuring that technical issues are diagnosed, documented, and resolved efficiently. Key Responsibilities Provide technical and engineering support to customers for capital packaging machinery issues. Raise and manage technical support tickets, ensuring timely and accurate resolution. Read and interpret equipment manuals, technical documentation, and engineering drawings. Diagnose and resolve mechanical, electrical, and software-related issues. Understand and troubleshoot electrical systems (24V/415V). Work with PLCs, HMIs, and related control systems to identify and correct faults. Liaise with OEM suppliers overseas to coordinate solutions and relay information back to customers. Document issues, resolutions, and feedback for continuous improvement. Support internal teams and contribute to the development of service documentation and knowledge bases. About You Strong engineering background with a good understanding of both mechanical and electrical systems. Able to read electrical schematics and understand control circuits and basic electrical principles. Familiarity with PLCs and HMIs (e.g., fault finding, parameter adjustments, diagnostics). Previous experience in technical support, field service, or machinery maintenance is desirable. Excellent problem-solving and communication skills, both written and verbal. Comfortable liaising with overseas OEM partners and customers in a professional, timely manner. Ability to speak Italian would be advantageous, as many OEM partners are based in Italy. Self-motivated, organised, and capable of managing multiple technical cases simultaneously. Benefits Competitive salary (£40,000 – £45,000) 7–14% employer pension contribution 20 days annual holiday (plus bank holidays) Death in service benefit Office-based hours: Monday to Friday, 8:30am – 5:00pm Career development within a growing UK technical team If this is of interest please contact Dan Walton on 01254 781300 or email SER-IN
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Technical Support Engineer in Leighton Buzzard employer: SER (Staffing) Ltd
As a global leader in packaging machinery, our client offers an exceptional work environment in Leighton Buzzard, where employees are valued and supported. With competitive salaries, generous pension contributions, and a commitment to employee growth, this company fosters a collaborative culture that encourages innovation and professional development. Join a team of over 2,000 dedicated professionals and enjoy the benefits of working for a well-established organisation that prioritises your well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Leighton Buzzard
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common technical support scenarios. We should be ready to showcase our problem-solving skills and how we handle customer queries effectively.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help us articulate our thoughts clearly and boost our confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there.
We think you need these skills to ace Technical Support Engineer in Leighton Buzzard
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure you fully understand what the role of a Technical Support Engineer involves. Highlight the key skills and experiences that match the job description to show us you're the right fit.
Tailor Your CV and Cover Letter:Don’t just send out a generic CV! Customise your application for this specific role. Use keywords from the job description and relate your past experiences to the responsibilities mentioned. We love seeing how you connect your skills to what we need.
Show Your Passion for Packaging Machinery:Let us know why you’re excited about working in the packaging machinery industry. Share any relevant experiences or projects that demonstrate your enthusiasm and knowledge. It’s all about showing us you’re not just looking for any job, but this job!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application. Plus, it’s super easy!
How to prepare for a job interview at SER (Staffing) Ltd
✨Know Your Tech Inside Out
As a Technical Support Engineer, you'll need to demonstrate your understanding of packaging machinery and related technologies. Brush up on the specific systems and tools used in the industry, and be ready to discuss how you've tackled technical challenges in the past.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to successful outcomes.
✨Understand the Company Culture
Research the company’s values and mission. This will help you align your answers with what they’re looking for in a candidate. Be ready to explain why you want to work for them specifically and how you can contribute to their success.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or upcoming projects in the packaging machinery sector.
