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For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and conduct installations both remotely and onsite.
- Company: Join a dynamic Managed Service Provider with a focus on growth and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by solving tech challenges and working with diverse clients.
- Qualifications: 3+ years in technical support, strong troubleshooting skills, and a full UK driving licence.
- Other info: Immediate start available; perfect for tech enthusiasts looking to grow their career.
The predicted salary is between 26000 - 30000 £ per year.
Job Description
Technical Support Engineer – East Tilbury – £30,000 – Great Opportunity!
Location: East Tilbury Salary: £26,000 – £30,000
Are you a driven and experienced Technical Support Engineer with a background in Managed Service Providers? Do you enjoy variety, from remote troubleshooting to hands-on installations and fieldwork? If so, we want to hear from you!
We’re looking for a confident and skilled IT professional to join our growing technical team. This is a fantastic opportunity to work on a wide range of technologies and clients, with plenty of scope for career growth and technical development.
Essential Experience:
To be successful in this role, you’ll have:
- Minimum 3 years’ experience in a technical support role within an MSP environment
- Field/onsite experience – comfortable with installing, diagnosing, and troubleshooting hardware/software
- A full UK driving licence – this role includes client site visits
Technical Experience:
We’re looking for someone confident across a broad range of tech, including:
- Windows Server (2016, 2019, 2022) administration
- Active Directory, DNS, DHCP
- Microsoft 365 configuration and support
- SharePoint migrations and adoption
- SQL Server administration and troubleshooting
- Windows 10 / 11 support and migrations
- Antivirus (preferably BitDefender)
- Strong networking skills – Switch config, VLAN, VPN, RADIUS (UniFi preferred)
- IT system and equipment installations (with safe cable management and equipment handling)
- Experience with PSA, RMM & Documentation tools – ideally Autotask, Datto RMM, IT Glue
Key Responsibilities:
- Resolve technical support issues both remotely and onsite
- Conduct onsite installations, diagnostics, and fixes where required
- Perform daily infrastructure checks, backup reviews, and proactive monitoring
- Handle support tickets and incidents in line with SLAs
- Participate in IT projects and infrastructure deployments
- Support junior team members as part of the escalation process
- Carry out regular system maintenance and updates
- Engage in client site visits and field-based project work when needed
Personal Skills:
- Strong communication and customer service skills
- Punctual, reliable, and willing to learn
- A self-starter who can work independently or as part of a team
- Friendly, approachable, and able to build rapport with clients
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.
SER-IN
Technical Support Engineer employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in Managed Service Providers. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring up specific experiences with Windows Server or troubleshooting to impress potential employers.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly and express your interest. You never know, they might have something perfect for you!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Technical Support Engineer. Plus, it shows you’re serious about joining our team. Don’t miss out!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience in MSP environments and any relevant technical skills that match the job description. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention specific technologies you’ve worked with, like Windows Server or Microsoft 365. We love seeing candidates who are confident in their tech abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SER (Staffing) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and networking. Be ready to discuss your hands-on experience with installations and troubleshooting, as this will show your practical skills.
✨Showcase Your Customer Service Skills
Since this role involves client interactions, prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication style and how you build rapport with clients to demonstrate your customer service prowess.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world scenarios, like troubleshooting a specific issue or managing a support ticket. Practise articulating your thought process clearly, as this will showcase your problem-solving abilities and technical expertise.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s tech stack or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
