Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Technical Pre-Sales Engineer, designing and supporting cutting-edge CCTV solutions.
- Company: Be part of a dynamic team at the forefront of surveillance technology.
- Benefits: Enjoy a hybrid work model with opportunities for growth and learning.
- Why this job: Make an impact by delivering innovative security solutions while collaborating with passionate professionals.
- Qualifications: A degree in Engineering or IT and 3+ years in pre-sales or technical support is essential.
- Other info: Ideal for tech enthusiasts eager to shape the future of security technology.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a technically adept and customer-oriented Technical Pre-Sales & Support Engineer to join our growing team. This hybrid role supports both the pre-sales process and technical support for our industry-leading CCTV hardware and integrated Video Management System (VMS) software solutions.
You will work closely with the sales, product, and support teams to design effective surveillance solutions, deliver product demonstrations, respond to RFPs, and provide first- and second-line support to customers and partners.
Key Responsibilities:- Collaborate with the sales team to gather client requirements and propose tailored CCTV and VMS solutions.
- Prepare system designs including camera placement, storage calculations, and network architecture.
- Deliver compelling product demos, technical presentations, and Proof of Concepts (PoCs) for customers and partners.
- Create and maintain technical documentation, diagrams, and solution proposals.
- Assist in responding to tenders, RFPs, and RFQs with accurate and timely technical input.
- Stay up to date with the latest developments in surveillance technology, VMS features, and market trends.
- Provide Level 1 and Level 2 technical support to customers, system integrators, and resellers via phone, email, and remote tools.
- Troubleshoot hardware and software issues related to CCTV cameras, VMS platforms, storage, and networking.
- Work with R&D and engineering teams to escalate and resolve complex issues.
- Document support cases, resolutions, and best practices in the internal knowledge base.
- Offer technical training and onboarding support to customers and partners post-sale.
- Bachelor's degree in Engineering, IT, Electronics, or related technical field.
- 3+ years of experience in a similar pre-sales engineering and/or technical support role in the CCTV/security industry.
- In-depth knowledge of IP-based surveillance systems, VMS platforms (e.g., Milestone, Genetec, proprietary systems), and camera technology.
- Strong understanding of IT networking (IP, PoE, switching, VLANs), Windows Server environments, and video storage solutions (RAID, NAS, SAN).
- Hands-on experience with troubleshooting surveillance systems in field or remote environments.
- Excellent communication, presentation, and customer service skills.
- Proficiency in system design tools and documentation platforms (e.g., AutoCAD, Visio, or CCTV-specific planning tools).
- Certification in relevant VMS platforms (e.g., Milestone, Genetec).
- Familiarity with video analytics, AI-based surveillance features, or integration with access control.
- Experience with remote diagnostic tools and ticketing systems (e.g., Zendesk, Freshdesk).
Technical Pre-Sales Engineer employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Pre-Sales Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in CCTV and VMS technology. This will not only help you during interviews but also demonstrate your passion and commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Practice delivering technical presentations and product demos. Being able to clearly communicate complex information is crucial for this role, so consider rehearsing with friends or colleagues to build your confidence.
✨Tip Number 3
Network with professionals in the CCTV and security industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 4
Gain hands-on experience with troubleshooting surveillance systems. If possible, volunteer for projects or internships that allow you to work directly with CCTV and VMS solutions, as practical knowledge is highly valued in this role.
We think you need these skills to ace Technical Pre-Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pre-sales engineering and technical support, particularly in the CCTV and VMS sectors. Use specific examples to demonstrate your skills in system design, troubleshooting, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for surveillance technology and your understanding of the role. Mention how your background aligns with the company's needs and express your enthusiasm for contributing to their team.
Showcase Technical Skills: In your application, emphasise your technical expertise, especially in IP-based surveillance systems and VMS platforms. Include any certifications or hands-on experience that would set you apart from other candidates.
Prepare for Technical Questions: Anticipate technical questions related to CCTV systems, networking, and troubleshooting during the interview process. Be ready to discuss your previous experiences and how you resolved complex issues in past roles.
How to prepare for a job interview at SER (Staffing) Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of IP-based surveillance systems and VMS platforms. Be prepared to discuss specific technologies you've worked with, as well as any relevant certifications you hold.
✨Prepare for Product Demonstrations
Since delivering product demos is a key part of the role, practice how you would present CCTV and VMS solutions. Think about how to effectively communicate technical details in a way that resonates with potential clients.
✨Understand the Sales Process
Familiarise yourself with the sales cycle and how pre-sales engineering fits into it. Be ready to discuss how you can collaborate with sales teams to gather client requirements and propose tailored solutions.
✨Demonstrate Problem-Solving Skills
Be prepared to share examples of how you've troubleshot issues in previous roles. Highlight your experience with both hardware and software problems, and how you escalated complex issues when necessary.
