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For Companies At a Glance
- Tasks: Support teams with technical queries and troubleshoot machinery issues.
- Company: Join a leading manufacturer of innovative packaging machinery.
- Benefits: Enjoy 25 days holiday, pension scheme, and potential hybrid/remote work.
- Why this job: Perfect for problem-solvers eager to grow in a hands-on engineering role.
- Qualifications: Background in electrical engineering; confident with electrical drawings and wiring.
- Other info: Collaborate across departments and develop skills in software control systems.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Job Title: Technical Support Engineer (Internal)Location: BanburySalary: £30,000 – £40,000 (depending on experience)Benefits: 25 days holiday, pension scheme, office hours 8:45–4:45, potential for hybrid/remote working after probation
About the Role
We are looking for an inquisitive and hands-on Technical Support Engineer with an electrical engineering background to join our client, a leading manufacturer of packaging machinery.
This is an exciting opportunity for an engineer who enjoys problem-solving, troubleshooting, and supporting complex machinery builds. You’ll be working closely with R&D, Production, and Test departments, providing technical support across the full build phase of capital equipment.
Key Responsibilities
- Support internal teams (R&D, Production, Test) with technical queries throughout machinery build and commissioning.
- Read and interpret electrical schematics and drawings.
- Perform wiring and hands-on electrical work when required.
- Troubleshoot and resolve machinery issues during the build and test phases.
- Set up and maintain test rigs for validation and fault-finding.
- Update and maintain technical documentation.
- Collaborate with engineers to support new and existing machine development.
- Engage with software elements of machinery control systems, with opportunities to grow skills in this area.
About You
- Background in electrical engineering (apprenticeship, HNC/HND, or degree level).Not essential but preferred
- Confident in reading electrical drawings and carrying out electrical wiring tasks.
- Strong problem-solving and troubleshooting ability.
- Practical, hands-on approach to supporting machinery builds.
- Curious and eager to learn, with an interest in software and control systems.
- Ability to work collaboratively across multiple departments.
Why Join?
This is a fantastic opportunity for someone with a solid electrical foundation who wants to broaden their experience and progress into a technical support role while staying close to hands-on engineering. You’ll be part of a supportive team environment with scope to develop your expertise across machinery builds, testing, and software.
Please contact Dan Walton on
SER-IN
Tech Support Engineer employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Engineer
✨Tip Number 1
Familiarise yourself with the specific machinery and technology used by the company. Research their products and any recent innovations in packaging machinery to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the technical challenges they face, which you can reference in your discussions.
✨Tip Number 3
Brush up on your electrical engineering skills, particularly in reading schematics and performing wiring tasks. Consider taking a short online course or workshop to enhance your practical abilities before the interview.
✨Tip Number 4
Prepare to discuss your problem-solving experiences in detail. Think of specific examples where you've successfully troubleshot issues in a hands-on environment, as this will showcase your suitability for the role.
We think you need these skills to ace Tech Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical engineering background and any relevant experience in technical support or machinery builds. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and hands-on experience. Mention specific examples of how you've supported teams or resolved technical issues in the past, aligning with the responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, emphasise your ability to read electrical schematics and perform wiring tasks. Highlight any experience you have with troubleshooting machinery and working collaboratively across departments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at SER (Staffing) Ltd
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical challenges in the past. Highlight your troubleshooting process and the steps you took to resolve issues, as this role heavily relies on problem-solving abilities.
✨Familiarise Yourself with Electrical Schematics
Since reading and interpreting electrical drawings is crucial for this position, brush up on your skills in this area. You might be asked to explain a schematic during the interview, so practice explaining your thought process clearly.
✨Demonstrate Your Hands-On Experience
Share any practical experiences you have with machinery builds or electrical work. Discuss specific projects where you were involved in wiring or troubleshooting, as this will show your hands-on approach and technical competence.
✨Express Your Eagerness to Learn
This role offers opportunities to grow your skills, especially in software and control systems. Make sure to convey your curiosity and willingness to learn new technologies, as this aligns with the company's values and future growth.
