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For Companies At a Glance
- Tasks: Support the customer journey from order to installation and manage renewals.
- Company: Join a growing Sales Operations team in Keele, focused on customer satisfaction.
- Benefits: Enjoy hybrid working, generous holidays, and a range of health and wellness perks.
- Why this job: Be part of a dynamic team, build relationships, and enhance your skills in a fast-paced environment.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Extra day off for your birthday and bi-annual company events to celebrate achievements.
The predicted salary is between 21000 - 25000 £ per year.
Job Description
Sales Administrator
Keele, UK
The Package
- £25,000-£30,000 Basic Salary
- Generous pension – employer 6%, employee 3%
- 25 days’ holiday entitlement (retaining 3 days for the annual Christmas closure), plus the 8 bank holidays
- An extra day for your birthday
- Discretionary bonus
- Hybrid / flexible working for staff that aren’t required on site or in office every day.
- Staff development and continuous learning focus.
- BUPA Private Medical Insurance
- BUPA Cash Plan and wellbeing Employee Assistance Programme (EAP)
- Mi-Freedom – a bespoke reward and recognition gateway
- Annual Christmas closure between Christmas and New Year (using the reserved days mentioned above)
- UNUM Life Insurance
- Cycle to Work Scheme
- Electric Vehicle Scheme (subject to meeting qualifying criteria)
- Bi-annual company events.
The Opportunity
We are recruiting a Sales Administrator to join a growing Sales Operations team based in Keele. This role is perfect for someone highly organised, customer-focused, and confident working in a fast-paced environment. You’ll be responsible for supporting the customer journey — from order placement through to installation — as well as managing renewals, retention, and customer communications.
This is an exciting chance to play a key part in ensuring smooth sales operations while building strong relationships with customers and internal teams.
Key Responsibilities
• Manage the customer journey from order to installation, ensuring timely bookings.
• Handle contract renewals and retentions, working to hit target conversion rates.
• Engage with customers who raise cancellations, resolving issues where possible to retain business.
• Prepare renewal reports and support KPI delivery.
• Oversee stock management for customer equipment (routers, extenders, accessories).
• Administer deliveries, returns, and Royal Mail accounts.
• Support office operations including visitor passes and supplies.
• Process VoIP porting requests and manage system notifications.
• Contribute to team meetings, training, and continuous improvement projects.
What We’re Looking For
• Experience in scheduling or administration within a fast-paced environment.
• Confident communicator with strong customer service skills.
• Proficient with Microsoft Office and IT systems.
• Highly organised with the ability to work under pressure.
• Strong negotiation and problem-solving skills.
Personal Qualities
• Commercially aware, honest, and resilient.
• Positive, adaptable, and able to handle challenges calmly.
• A natural relationship builder with excellent communication skills.
“SER-IN”
Sales Administrator employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the sales process and customer journey. Understanding how orders are placed, managed, and installed will give you a significant edge in interviews, as you'll be able to speak confidently about your knowledge of the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being proficient in these tools is crucial for managing reports and data effectively, which is a key part of the Sales Administrator role.
✨Tip Number 3
Practice your communication skills. Since this role involves engaging with customers and internal teams, being able to articulate your thoughts clearly and confidently will help you stand out during the interview process.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or improved processes, as this will demonstrate your capability to handle challenges in a fast-paced environment.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or administration, particularly in fast-paced environments. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage the customer journey effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Sales Administrator role. Mention how your skills align with the responsibilities outlined in the job description, such as managing renewals and handling customer communications.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office and IT systems. Provide examples of how you've used these tools to improve efficiency or solve problems in previous roles.
Showcase Problem-Solving Abilities: Include specific examples in your application that demonstrate your strong negotiation and problem-solving skills. This could involve situations where you successfully resolved customer issues or improved processes within your team.
How to prepare for a job interview at SER (Staffing) Ltd
✨Showcase Your Organisational Skills
As a Sales Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Customer-Focused Mindset
Highlight your customer service experience during the interview. Be ready to discuss how you've handled customer issues or cancellations in the past, showcasing your problem-solving skills and ability to build strong relationships.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office and IT systems is essential, brush up on these tools before the interview. You might be asked about your experience with specific software, so be prepared to discuss how you've used them effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your negotiation and problem-solving abilities. Think of scenarios where you had to resolve conflicts or negotiate terms, and be ready to explain your thought process and the outcomes.
