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- Tasks: Lead a dynamic service desk team while providing hands-on technical support.
- Company: Join a growing Managed Service Provider with a supportive culture.
- Benefits: Competitive salary, hybrid working options, and clear career progression.
- Why this job: Step into a leadership role and make a real impact on client satisfaction.
- Qualifications: Experience in MSP environments and strong 1st/2nd Line support skills.
- Other info: Immediate start available in a close-knit team environment.
The predicted salary is between 30000 - 35000 £ per year.
A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This is a great opportunity for someone ready to step up into a leadership role while still remaining technically involved on a day-to-day basis. You will play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base.
The Role:
- Act as the first point of escalation for 1st and 2nd Line support issues
- Lead from the front by actively handling support tickets across the Microsoft stack
- Mentor and support the development of a junior engineer
- Assist with workload management, prioritisation, and service desk efficiency
- Deliver excellent customer service and maintain strong client relationships
- Contribute to continuous improvement of processes and documentation
What We're Looking For:
- Proven experience working within an MSP environment (essential)
- Strong 1st / 2nd Line support experience across Microsoft technologies
- Previous mentoring or leadership experience (formal or informal)
- Excellent communication and organisational skills
- A proactive, hands-on approach with a willingness to lead by example
- Full UK driving licence and access to a vehicle (essential)
- Must be based locally to Whalley/Clitheroe
What's On Offer:
- Salary of £30,000 - £35,000 depending on experience
- Clear progression into more senior leadership responsibilities
- Hybrid working available further down the line
- Supportive team environment with real input into the service desk function
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
Service Desk Team Lead in Preston employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Be ready to share specific examples of how you've handled support tickets and mentored others in the past.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you're excited about leading a service desk and how you can contribute to their success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Team Lead in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and your 1st/2nd Line support skills. We want to see how your background aligns with the role of Service Desk Team Lead, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your mentoring experience can benefit our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight any previous leadership or mentoring experiences. We’re looking for someone who can lead by example, so share specific examples of how you've supported others in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SER (Staffing) Ltd
✨Know Your Stuff
Make sure you brush up on your 1st and 2nd Line support knowledge, especially around Microsoft technologies. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes in a service desk environment.
✨Show Your Leadership Skills
Prepare examples of how you've mentored or led a team, even if it was informal. Highlight your ability to motivate others and improve team performance, as this role requires a hands-on leader who can guide a junior engineer.
✨Customer Service is Key
Think of instances where you've delivered excellent customer service. Be ready to explain how you maintain strong client relationships and ensure high levels of service delivery, as this will be crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s service desk processes and future goals. This shows your genuine interest in the role and helps you understand how you can contribute to continuous improvement.