Customer Service Engineer (Contract) in London
Customer Service Engineer (Contract)

Customer Service Engineer (Contract) in London

London Full-Time 40000 - 50000 £ / year (est.) No home office possible
SER (Staffing) Ltd

At a Glance

  • Tasks: Manage BMS service, maintenance, and fault-finding across commercial sites.
  • Company: Established London team with a focus on energy-efficient projects.
  • Benefits: Competitive salary, overtime, company vehicle, pension scheme, and ongoing training.
  • Why this job: Step into an autonomous role and work on high-profile projects.
  • Qualifications: Minimum 3 years BMS experience and solid HVAC knowledge.
  • Other info: Clear progression path into senior roles and supportive engineering team.

The predicted salary is between 40000 - 50000 £ per year.

My client is seeking an experienced BMS Service Engineer to join their established London team. This role is ideal for a BMS Service engineer with a minimum of 3 years hands-on BMS experience who can confidently deliver service, maintenance, and fault-finding across a portfolio of commercial and mixed-use sites.

You will be responsible for independently managing planned and reactive maintenance tasks, diagnosing complex system faults, and delivering system improvements across Centraline, Schneider, and Tridium platforms.

  • Carry out planned preventative maintenance (PPM) on BMS systems across multiple sites.
  • Attend and resolve reactive callouts, diagnosing and rectifying hardware and software faults.
  • Carry out system modifications, software adjustments, and controller upgrades.
  • Identify opportunities for system optimisation and energy efficiency improvements.
  • Produce detailed service reports and maintain accurate documentation.
  • Ensure compliance with company health & safety policies and industry standards.

Minimum 3 years experience as a BMS Service Engineer.

Solid understanding of HVAC plant, mechanical services, and control strategies.

Experience with communication protocols such as BACnet, Modbus, and M-Bus.

Electrical knowledge including panel fault-finding and I/O testing.

Experience carrying out software modifications and small upgrades.

Good IT skills and experience producing service documentation.

Full UK driving licence.

A BMS Service Engineer looking to step into a more autonomous position or a controls engineer looking for progression within a growing business.

Training & Career Development

  • Ongoing manufacturer training (Centraline, Schneider, Tridium)
  • Clear progression path into Senior BMS Engineer or Project roles
  • Exposure to large-scale commercial and energy optimisation projects
  • Competitive salary (£40,000 - £50,000 DOE)
  • Overtime opportunities
  • Company vehicle or car allowance
  • Pension scheme (5% matched)
  • Ongoing technical training (In house training team)
  • Work on high-profile, energy-efficient building projects
  • Supportive and technically strong engineering team

Customer Service Engineer (Contract) in London employer: SER (Staffing) Ltd

Join a dynamic and supportive team as a BMS Service Engineer in London, where you will have the opportunity to work on high-profile energy-efficient projects while benefiting from ongoing training and a clear progression path. With competitive salaries, overtime opportunities, and a strong focus on employee development, this role offers a rewarding environment for those looking to advance their careers in building management systems.
SER (Staffing) Ltd

Contact Detail:

SER (Staffing) Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Engineer (Contract) in London

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a BMS Service Engineer role. You never know who might have the inside scoop on an opportunity!

✨Tip Number 2

Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience with BMS systems and your knack for diagnosing complex faults. Be ready to share specific examples of how you've improved system efficiency or tackled tricky maintenance tasks.

✨Tip Number 3

Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm for the position.

✨Tip Number 4

Apply through our website! We’ve got a range of exciting opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate and keeps everything in one place!

We think you need these skills to ace Customer Service Engineer (Contract) in London

BMS Experience
Service and Maintenance Skills
Fault-Finding Skills
Planned Preventative Maintenance (PPM)
System Diagnosis
System Optimisation
Energy Efficiency Improvements
Documentation Skills
Health and Safety Compliance
HVAC Knowledge
Control Strategies Understanding
Communication Protocols (BACnet, Modbus, M-Bus)
Electrical Knowledge
Software Modification Skills
IT Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your BMS experience and relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your hands-on experience with Centraline, Schneider, and Tridium platforms.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or experiences that demonstrate your ability to manage maintenance tasks and diagnose system faults.

Show Off Your Technical Skills: We love a tech-savvy candidate! Be sure to mention your knowledge of HVAC systems, communication protocols like BACnet and Modbus, and any software modifications you've carried out. This will help us see your expertise in action.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!

How to prepare for a job interview at SER (Staffing) Ltd

✨Know Your BMS Inside Out

Make sure you brush up on your knowledge of BMS systems, especially Centraline, Schneider, and Tridium platforms. Be ready to discuss your hands-on experience with these systems and how you've tackled maintenance and fault-finding in the past.

✨Showcase Your Problem-Solving Skills

Prepare examples of complex system faults you've diagnosed and resolved. Highlight your approach to troubleshooting and any innovative solutions you've implemented to improve system performance or energy efficiency.

✨Demonstrate Compliance Awareness

Familiarise yourself with health and safety policies and industry standards relevant to BMS engineering. Be prepared to discuss how you've ensured compliance in your previous roles and how you prioritise safety in your work.

✨Bring Documentation Samples

Since producing detailed service reports is part of the job, consider bringing samples of your previous documentation. This will not only showcase your IT skills but also demonstrate your attention to detail and organisational abilities.

Customer Service Engineer (Contract) in London
SER (Staffing) Ltd
Location: London

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