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- Tasks: Lead a service desk team while providing hands-on technical support.
- Company: Join a growing Managed Service Provider with a supportive culture.
- Benefits: Salary between £30,000 - £35,000, hybrid working, and clear career progression.
- Why this job: Step into a leadership role and make a real impact on client service delivery.
- Qualifications: Experience in MSP environments and strong 1st/2nd Line support skills required.
- Other info: Exciting opportunity for growth in a dynamic team environment.
The predicted salary is between 30000 - 35000 £ per year.
A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This is a great opportunity for someone ready to step up into a leadership role while still remaining technically involved on a day-to-day basis.
You will play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base.
The Role:- Act as the first point of escalation for 1st and 2nd Line support issues
- Lead from the front by actively handling support tickets across the Microsoft stack
- Mentor and support the development of a junior engineer
- Assist with workload management, prioritisation, and service desk efficiency
- Deliver excellent customer service and maintain strong client relationships
- Contribute to continuous improvement of processes and documentation
- Proven experience working within an MSP environment (essential)
- Strong 1st / 2nd Line support experience across Microsoft technologies
- Previous mentoring or leadership experience (formal or informal)
- Excellent communication and organisational skills
- A proactive, hands-on approach with a willingness to lead by example
- Full UK driving licence and access to a vehicle (essential)
- Must be based locally to Whalley/Clitheroe
- Salary of £30,000 - £35,000 depending on experience
- Clear progression into more senior leadership responsibilities
- Hybrid working available further down the line
- Supportive team environment with real input into the service desk function
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
Service Desk Team Lead in Clitheroe employer: SER (Staffing) Ltd
Contact Detail:
SER (Staffing) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead in Clitheroe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Be ready to share specific examples of how you've handled support tickets or mentored others. We want to see that you can lead from the front!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, maintaining strong client relationships is key in this role. Share stories that highlight your ability to deliver excellent service and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Desk Team Lead in Clitheroe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and your technical skills across the Microsoft stack. We want to see how your background aligns with the Service Desk Team Lead role, so don’t hold back on showcasing your leadership and mentoring experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our close-knit team. Share specific examples of how you've led teams or improved service delivery in the past. We love a good story that shows your passion for customer service!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail, and it’ll show us you care about the little things!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at SER (Staffing) Ltd
✨Know Your Stuff
Make sure you brush up on your 1st and 2nd Line support skills, especially around Microsoft technologies. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes in a service desk environment.
✨Show Your Leadership Skills
Since this role involves mentoring a junior engineer, think of examples where you've led a team or supported someone’s development. Highlight your approach to leadership and how you can inspire others while still being hands-on.
✨Customer Service is Key
Prepare to talk about your experience in delivering excellent customer service. Have a few stories ready that showcase how you've maintained strong client relationships and handled difficult situations effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.