At a Glance
- Tasks: Troubleshoot complex IT issues and provide top-notch support to diverse clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, ongoing training, flexible working, and clear career progression.
- Other info: Exciting opportunities for mentorship and professional growth await you.
- Why this job: Make a real impact in tech while developing your skills in a dynamic environment.
- Qualifications: Experience in 2nd Line IT Support and strong networking skills required.
The predicted salary is between 30000 - 34500 £ per year.
Location: Blackburn
Salary: £30,000 - £34,500
Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required.
The Role
As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery.
Key Responsibilities
- Act as an escalation point for 1st Line Support Engineers
- Diagnose and resolve complex hardware, software, server, and network issues
- Manage incidents, service requests, and problems through to resolution
- Provide onsite and remote support to customers
- Assist with infrastructure projects and service improvements
- Support virtualised server environments and cloud-based technologies
- Create and maintain technical documentation and knowledge base articles
- Monitor system performance and identify opportunities for optimisation
- Mentor junior team members and share technical knowledge
- Maintain excellent customer communication throughout the support lifecycle
Essential Skills & Experience
- Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role
- Strong networking knowledge, including:
- Network troubleshooting
- Switches, routers, and firewalls
- Network patching and cable termination
- TCP/IP, DNS, DHCP, and VLANs
- Experience supporting Microsoft Windows Server environments
- Knowledge of Microsoft 365 and Azure technologies
- Experience with virtualisation technologies such as VMware or Hyper-V
- Excellent troubleshooting and diagnostic skills
- Strong customer-facing communication skills
- Full UK driving licence and own vehicle
Desirable Skills
- Microsoft, CompTIA, Cisco, or other industry certifications
- Experience within an MSP environment
- Exposure to cybersecurity solutions and best practices
- Experience supporting backup and disaster recovery solutions
What's On Offer?
- Salary of £30,000 - £34,500
- Ongoing training and professional development
- Industry certification support
- Clear progression opportunities
- Company events and team activities
- Flexible working arrangements as the role develops
- Eye care scheme
- Supportive and collaborative team environment
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
2nd Line IT Support Analyst employer: SER (Staffing) Ltd
Join a dynamic Managed Service Provider in Blackburn as a 2nd Line IT Support Engineer, where you'll thrive in a supportive and collaborative team environment. With a focus on ongoing training and professional development, you will have clear progression opportunities while enjoying flexible working arrangements and engaging company events. This role not only allows you to enhance your technical expertise but also offers the chance to make a meaningful impact by delivering exceptional customer service across a varied client base.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Analyst
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might be looking for someone with your skills!
✨Tip Number 2
Show off your troubleshooting skills in interviews. Prepare to discuss specific examples of complex issues you've resolved. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that 2nd Line IT Support Engineer role. We’re always on the lookout for passionate individuals ready to make an impact!
We think you need these skills to ace 2nd Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line IT Support and showcases your networking skills. We want to see how you've tackled complex issues and delivered top-notch customer service, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick.
Showcase Relevant Experience:When filling out your application, be sure to mention any specific technologies or tools you've worked with, like Microsoft 365, Azure, or virtualisation tech. We’re keen on seeing how your background fits with the role we’re offering.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SER (Staffing) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially around TCP/IP, DNS, and DHCP. Be ready to discuss your experience with switches, routers, and firewalls, as well as any virtualisation technologies like VMware or Hyper-V.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've resolved in the past. Think about how you diagnosed problems and what steps you took to fix them. This will demonstrate your analytical skills and ability to handle pressure.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to talk about how you maintain excellent communication with clients. Share examples of how you've managed customer expectations and provided support throughout the service lifecycle.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice responding to hypothetical situations related to IT support, such as handling an urgent incident or mentoring a junior team member.
