Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and maintain client relationships.
- Company: Dynamic company in the Building Management Systems industry.
- Benefits: Competitive salary, health insurance, pension, and generous leave.
- Why this job: Drive operational excellence and customer satisfaction in a rewarding role.
- Qualifications: Experience in BMS and proven leadership skills required.
- Other info: Opportunities for professional growth and development.
The predicted salary is between 60000 - 75000 £ per year.
Location: London (with travel to Colchester office as required)
Salary: £60,000 - £70,000
Role Overview
As the BMS Service Manager, you will be accountable for leading the service department, ensuring service excellence, customer satisfaction, and efficient delivery of maintenance contracts. You will take ownership of team leadership, operational control, client relationships, and commercial performance.
Key Responsibilities
- Team Leadership
- Lead, manage, and inspire a team of BMS Service Engineers
- Conduct regular performance reviews and appraisals
- Identify training requirements and support professional development
- Resolve escalated issues and ensure collaborative team performance
- Operational Management
- Oversee delivery of Planned Preventative Maintenance (PPM) and reactive service works
- Ensure all works meet SLA requirements and quality standards
- Monitor engineer utilisation, performance, and efficiency
- Ensure compliance with all health and safety regulations
- Review and approve service reports and documentation
- Commercial & Client Management
- Act as primary point of contact for key clients, maintaining strong relationships
- Track service revenue, costs, and departmental profitability
- Manage contracts, invoicing accuracy, and cost control
- Identify opportunities to enhance service offerings and secure additional business
- Collaborate with sales and project teams to support growth initiatives
About You
The ideal candidate will bring both strong technical expertise and proven leadership capability. You will be confident in managing service delivery environments and motivated to drive both operational efficiency and outstanding customer service.
Requirements
- Extensive experience within the Building Management Systems (BMS) industry
- Proven background in service management and/or leadership
- Strong technical knowledge of BMS platforms (ideally Trend, Tridium, Siemens or similar)
- Excellent communication, leadership, and organisational skills
- Commercially astute with a results-driven mindset
- Full UK driving licence with willingness to travel as required
What's on Offer
- Highly competitive salary (£60,000 - £75,000)
- Comprehensive benefits package including health insurance and pension
- Company car allowance
- 25 days annual leave plus bank holidays
- Continued professional training and career development opportunities
Service Manager employer: SER Ltd
Contact Detail:
SER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the BMS industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service offerings. Be ready to discuss how your experience aligns with their needs, especially in terms of team leadership and operational management. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and aspirations. Tailor your approach to each application, highlighting your relevant experience in BMS and customer satisfaction.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BMS Service Manager role. Highlight your experience in service management and leadership, and don’t forget to showcase your technical knowledge of BMS platforms. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams and improved service delivery in the past. We love a good story that shows your passion for customer satisfaction!
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just duties. Use numbers and metrics where possible to demonstrate your impact. We’re all about results, so let us know how you’ve driven efficiency and profitability in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at SER Ltd
✨Know Your BMS Inside Out
Make sure you brush up on your technical knowledge of Building Management Systems, especially if you're familiar with platforms like Trend, Tridium, or Siemens. Be ready to discuss specific projects or experiences where you've successfully managed BMS systems.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've inspired a team, resolved conflicts, or conducted performance reviews. This role is all about team management, so demonstrating your ability to lead effectively will be key.
✨Understand the Client Relationship Dynamics
Since you'll be the primary point of contact for key clients, it's crucial to show that you understand how to maintain strong relationships. Be prepared to discuss how you've handled client interactions in the past and any strategies you've used to enhance customer satisfaction.
✨Be Commercially Savvy
This role requires a results-driven mindset, so come equipped with examples of how you've tracked service revenue, managed costs, or identified new business opportunities. Showing that you can think commercially will set you apart from other candidates.
