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- Tasks: Manage client accounts and ensure top-notch service in the events industry.
- Company: Dynamic event crewing company with a focus on client relationships.
- Benefits: Competitive salary, annual bonus, hybrid working, and generous holiday allowance.
- Other info: Opportunity for career growth and a supportive work environment.
- Why this job: Join a vibrant team and make a real impact in the events sector.
- Qualifications: Experience in the events industry and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
This is a client-focused, relationship-driven position within an event crewing company, responsible for managing client accounts ensuring a high quality of service and customer retention.
Duties
- Managing existing client accounts
- Handling inbound enquiries (email & phone)
- Attending site visits and client meetings
- Preparing quotes and proposals
- Taking detailed client briefs and passing to crewing teams
- Following up to gather feedback on projects ensuring smooth delivery
- Managing issues (e.g. staffing challenges, last-minute changes)
- Keeping internal systems updated
Skills / Experience
- MUST have experience working within the events industry.
- A background in customer service, administration, account management or event crewing would be beneficial.
- Confident communicator (phone, email, face-to-face)
- Organised with good administration skills
- Located within a commutable distance of East London or Liverpool
- Full UK driving licence (Preferred)
Package
- Basic salary: £30,000 – £35,000
- Annual Bonus
- 20 days holiday + bank holidays (rises up to 25 days with service)
- Pension
- Hybrid working
How to apply
Submit your application or contact Jake Voisey on the details provided.
Senior Client Manager employer: SER Ltd
Contact Detail:
SER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the events industry and let them know you're on the hunt for a Senior Client Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client management and events. We recommend role-playing with a friend or even in front of the mirror to boost your confidence and nail that communication aspect!
✨Tip Number 3
Showcase your organisational skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed client accounts or handled tricky situations in the past. Real-life stories make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to dive into the exciting world of event crewing.
We think you need these skills to ace Senior Client Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in the events industry. We want to see how your background in customer service or account management can shine through in your application.
Be Personable: Since this role is all about client relationships, let your personality come through in your writing. We love confident communicators, so don’t be afraid to show us your friendly side!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills and experiences that relate directly to managing client accounts and handling enquiries, as this will make you stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at SER Ltd
✨Know Your Events Inside Out
Make sure you brush up on your knowledge of the events industry. Familiarise yourself with recent trends, challenges, and key players. This will not only help you answer questions confidently but also show your passion for the field.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client accounts or resolved issues. Highlight your ability to maintain relationships and ensure customer satisfaction, as this is crucial for the role.
✨Practice Your Communication Style
Since this role requires confident communication, practice articulating your thoughts clearly. Whether it’s over the phone or face-to-face, being able to convey your ideas effectively will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like staffing challenges or last-minute changes. Think through potential scenarios in advance and prepare your responses to demonstrate your problem-solving skills and adaptability.