Customer Service Engineer (Contract) in London
Customer Service Engineer (Contract)

Customer Service Engineer (Contract) in London

London Full-Time 40000 - 48000 £ / year (est.) No home office possible
SER Ltd

At a Glance

  • Tasks: Service and maintain BMS systems while providing top-notch technical support to clients.
  • Company: A forward-thinking BMS specialist with a focus on quality service and growth.
  • Benefits: Competitive salary, car allowance, business mileage, and 23 days holiday.
  • Why this job: Join a dynamic team and enhance your skills in a growing industry.
  • Qualifications: Experience with BMS systems, strong fault-finding skills, and excellent communication.
  • Other info: Enjoy a supportive work environment with opportunities for professional development.

The predicted salary is between 40000 - 48000 £ per year.

Location: Southern Area (Inside / Around M25)

Salary: £40,000 - £48,000

About the Opportunity

My client is a growing and forward-thinking Building Management Systems (BMS) specialist delivering high-quality service, maintenance, and project solutions across commercial and industrial sectors. Due to continued growth, they are seeking a skilled BMS Mobile Service Engineer to cover sites within and around the M25.

The Role

As a Mobile Service Engineer, you will be responsible for servicing, maintaining, fault-finding and commissioning BMS systems across a variety of client sites.

Key Responsibilities

  • Service and maintenance of BMS systems (primarily Trend controls)
  • Fault finding, diagnostics and system optimisation
  • Small works modifications and upgrades
  • Providing technical support to clients on-site
  • Ensuring compliance with health & safety standards
  • Producing service reports and documentation

Requirements

  • Proven experience working with BMS systems (Trend preferred)
  • Strong fault-finding and commissioning skills
  • Full UK driving licence
  • Excellent client-facing and communication skills
  • Self-motivated and organised

Salary & Benefits

  • £40,000 - £48,000 basic salary
  • Car allowance: £350 per month (vehicle provided by you during probation)
  • Business mileage paid at 20p per mile
  • On-site allowance: £10 per day
  • Overnight: £25 per day
  • Accommodation paid directly by the company
  • 23 days holiday

Customer Service Engineer (Contract) in London employer: SER Ltd

Join a dynamic and innovative team as a Customer Service Engineer with our rapidly growing Building Management Systems (BMS) specialist. Located in the vibrant Southern Area, you will benefit from a competitive salary, generous car allowance, and a supportive work culture that prioritises employee growth and development. With a focus on high-quality service and client satisfaction, this role offers you the chance to make a meaningful impact while enjoying a range of additional benefits including holiday allowances and business mileage compensation.
SER Ltd

Contact Detail:

SER Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Engineer (Contract) in London

✨Tip Number 1

Network like a pro! Reach out to your connections in the BMS industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.

✨Tip Number 2

Prepare for those interviews! Research common questions for BMS Service Engineer roles and practice your answers. We want you to showcase your fault-finding skills and client-facing experience with confidence.

✨Tip Number 3

Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.

✨Tip Number 4

Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it’s super easy and straightforward!

We think you need these skills to ace Customer Service Engineer (Contract) in London

BMS Systems Knowledge
Trend Controls
Fault-Finding Skills
Commissioning Skills
Technical Support
Health & Safety Compliance
Service Reporting
Client-Facing Communication
Self-Motivation
Organisational Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience with BMS systems, especially Trend controls. We want to see how your skills match the role, so don’t be shy about showcasing your fault-finding and commissioning expertise!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with BMS systems and how your previous roles have prepared you for this position. Let us know what makes you the perfect fit!

Show Off Your Communication Skills: Since this role involves client-facing responsibilities, make sure to highlight your communication skills in your application. We love candidates who can engage effectively with clients and provide top-notch technical support.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!

How to prepare for a job interview at SER Ltd

✨Know Your BMS Systems

Make sure you brush up on your knowledge of Building Management Systems, especially Trend controls. Be ready to discuss your previous experience with these systems and any specific projects you've worked on. This will show that you're not just familiar with the technology but also passionate about it.

✨Showcase Your Fault-Finding Skills

Prepare to talk through examples of how you've diagnosed and resolved issues in BMS systems. Think of specific instances where your troubleshooting skills made a difference. This will demonstrate your practical expertise and problem-solving abilities.

✨Client Communication is Key

Since this role involves client-facing responsibilities, practice articulating technical information clearly and concisely. You might be asked how you would explain complex concepts to clients who may not have a technical background. Show them you can bridge that gap!

✨Be Organised and Self-Motivated

As a Mobile Service Engineer, you'll need to manage your time effectively. Prepare to discuss how you stay organised while working independently. Share any tools or methods you use to keep track of tasks and ensure compliance with health and safety standards.

Customer Service Engineer (Contract) in London
SER Ltd
Location: London

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