At a Glance
- Tasks: Support sales engineers and clients with technical sales, quotations, and exceptional customer service.
- Company: Family-owned leader in pneumatic and hydraulic solutions with a stellar reputation.
- Benefits: Competitive salary, 23 days holiday, pension, medical care, and training opportunities.
- Other info: Perfect for tech-savvy individuals who love problem-solving and customer interaction.
- Why this job: Join a dynamic team and grow your career while making a real impact.
- Qualifications: Experience in sales support or technical environments; strong communication and organisational skills.
The predicted salary is between 27000 - 38000 £ per year.
My client is a family-owned company and the UK's largest independent distributor of pneumatic, hydraulic, and fluid power solutions. Established over 50 years ago, they stock and distribute more than 20,000 products. With nationwide reach and a fantastic industry reputation for technical support and customer service, they are now looking to add an Internal Sales Support Engineer to their team.
They are seeking an Internal Sales Support Engineer to support external sales engineers and clients both existing and new by providing technical sales support, preparing quotations, processing orders, and delivering an exceptional level of customer service.
Salary: £27,000 - £38,000 DOE, 23 days holiday, Bank Holidays, pension, EMP, medical care.
Location: Preston, Monday to Friday work (8am - 5pm)
Your responsibilities will include but not be limited to:
- Provide internal technical and sales support to customers and external sales engineers
- Prepare accurate quotations and pricing based on customer specifications and requirements
- Process, track, and manage sales orders to ensure timely and accurate fulfilment
- Handle inbound customer enquiries, offering product guidance and application support
- Qualify customer requirements and recommend appropriate products and solutions
- Maintain accurate customer records within CRM systems
- Support sales growth through proactive follow-ups and customer engagement
- Liaise with suppliers, warehouse, and logistics teams to ensure seamless order delivery
- Contribute to continuous improvement of sales processes and internal workflows
To apply you MUST have or hold:
- Experience in internal sales, sales support, or a technical engineering environment
- Strong communication skills with confidence in phone-based customer interaction
- Good technical understanding and the ability to interpret customer requirements
- Highly organised, detail-oriented, and comfortable managing multiple tasks
- Good communication skills both written and verbal
- Customer service focused
- Confident working with various levels of clients, colleagues, and suppliers
- Proficient in CRM systems and Microsoft Office (Excel, Word, Outlook)
- A proactive, solutions-focused mindset with a strong customer-service ethos
- Previous experience in fluid power, hydraulics, pneumatics, or industrial components would be advantageous, but is not essential for the right candidate
- Hungry to develop as training will be provided to further your career
The role is ideal for someone with a technical or engineering background who enjoys combining customer interaction with problem-solving and internal sales.
Internal Sales Engineer employer: SER Ltd
As the UK's largest independent distributor of pneumatic, hydraulic, and fluid power solutions, this family-owned company offers a supportive and dynamic work environment in Preston. With over 50 years of industry experience, employees benefit from comprehensive training, a strong focus on customer service, and opportunities for career growth, all while enjoying a competitive salary and generous holiday allowance. Join a team that values technical expertise and fosters a culture of collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Internal Sales Support Engineer. Highlight your technical understanding and customer service experience to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can set you apart from other candidates. It’s a simple way to keep the conversation going.
We think you need these skills to ace Internal Sales Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in internal sales and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SER Ltd
✨Know Your Products
Familiarise yourself with the range of pneumatic, hydraulic, and fluid power solutions that the company offers. Being able to discuss specific products and their applications will show your technical understanding and enthusiasm for the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to build your confidence in handling inquiries and providing product guidance.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything organised and met deadlines, as this will demonstrate your ability to thrive in a busy sales support environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's sales processes, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
