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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance energy services and drive sustainability initiatives.
- Company: Innovative company focused on energy efficiency and carbon reduction.
- Benefits: Competitive salary, 33 days holiday, pension, training, and employee discounts.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Experience in leading service teams and strong commercial acumen required.
- Other info: Exciting opportunity for growth in a collaborative and forward-thinking environment.
The predicted salary is between 55000 - 60000 £ per year.
Location: London (Some travel to Colchester)
Salary: £55,000 - £60,000 per annum
33 Days Holiday | Pension | Training & Progression | Employee Discounts & More
About the Role
My client is seeking a proactive, commercially minded, and experienced BMS Bureau Manager to lead the development, growth, and daily operations of their 24/7 BMS remote services and energy & carbon reporting bureau. This pivotal position combines strategic leadership with operational oversight to ensure exceptional service delivery, strong financial performance, and continuous service improvement. You will lead a dedicated bureau team, oversee all aspects of service delivery, and support the wider organisation in helping customers understand and optimise their utility usage, carbon emissions, and operating costs contributing directly to their net zero goals. This is an exciting opportunity for a driven leader who can balance commercial strategy with hands-on operational management in a collaborative, forward-thinking environment.
Key Responsibilities
- Provide strategic leadership and inspire the Bureau Team to drive a culture of accountability, collaboration, and continuous improvement.
- Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint.
- Deliver a Business Plan focused on the consistent and robust growth of the Bureau function.
- Develop and implement new chargeable Bureau services that increase revenue and enhance client retention.
- Oversee the contractual delivery of Service Level Agreements (SLAs) and ensure internal processes, legislation, and contract requirements are met.
- Collaborate with marketing to produce customer communications and service collateral.
- Support the Commercial Team in selling existing and new Bureau services.
- Monitor KPIs to assess service efficiency and quality; use data to identify trends and drive improvements.
- Manage the 24/7 bureau ticketing system including leading commercial relationship with external software provider.
- Manage the 24/7 on call procedure and process.
- Manage graphics representation of BMS on Carbon cloud.
- Oversee remote connections to ensure clients buildings have continual connectivity, liaising with external IT and connected solutions providers.
- Ensure financial performance meets budget targets, including prompt invoicing and contract updates.
- Build strong internal relationships across departments and external relationships with supply chain partners and customers.
Skills, Experience & Qualifications
- Proven experience in leading service teams, ideally in the energy, utilities, or public sector environment.
- Strong leadership and coaching capabilities to drive high performance and team development.
- Commercial acumen with experience of managing budgets, developing services, and delivering strategic plans.
- Experience with Trend and Tridium including IQvision.
- Excellent IT knowledge including connected networks and Smart Buildings.
- Excellent interpersonal and stakeholder management skills, both internally and externally.
- Analytical skills with the ability to use data insights to drive continuous improvement.
- Experience in managing service delivery and performance against KPIs and SLAs.
- High level of organisation, attention to detail, and the ability to manage multiple priorities effectively.
- Proficiency with relevant software tools and systems, including Microsoft Office Suite.
Bureau Manager employer: SER Ltd
Contact Detail:
SER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership experience and how you've driven team success in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our team!
We think you need these skills to ace Bureau Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bureau Manager role. Highlight your experience in leading service teams and managing budgets, as these are key for us. Use specific examples that showcase your leadership skills and commercial acumen.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for energy management and how you can contribute to our net zero goals. Don't forget to mention your experience with SLAs and KPIs!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you inspire teams and drive a culture of accountability and collaboration. Share any relevant experiences where you've led a team to success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at SER Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of BMS systems, especially Trend and Tridium. Brush up on your knowledge about energy management and carbon reporting. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you inspired accountability and collaboration. Be ready to discuss how you can empower the Bureau Team to deliver exceptional service and drive continuous improvement.
✨Be Data-Driven
Since the role involves monitoring KPIs and using data for improvements, come prepared with examples of how you've used data insights in previous roles. Discuss specific metrics you've tracked and how they influenced your decision-making process.
✨Build Relationships
Highlight your interpersonal skills by sharing experiences where you've built strong relationships with stakeholders. Talk about how you’ve collaborated with marketing or commercial teams to enhance service delivery and client retention. This will show that you can effectively manage both internal and external relationships.
