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- Tasks: Diagnose and resolve AV system issues for corporate and education clients.
- Company: Dynamic AV service provider with a focus on innovation.
- Benefits: Competitive salary, company vehicle, 24 days leave, and pension.
- Other info: Work in a supportive environment with opportunities to enhance your skills.
- Why this job: Join a team that values your technical skills and offers career growth.
- Qualifications: 5 years AV experience and a full UK driving licence required.
The predicted salary is between 45000 - 55000 £ per year.
To attend reactive service calls and preventative maintenance visits to resolve issues with audio visual systems for corporate and education clients, predominantly throughout London and surrounding areas.
Key Responsibilities:
- To attend reactive service calls to diagnose and resolve issues with AV systems.
- Reconfiguration of AV control systems and DSPs where required (QSYS, Extron, Crestron, Yealink, Logitech, NEAT).
- Carry out preventative maintenance visits.
- Keep customers informed of progress with service calls, maintaining a high level of customer service.
- Maintain up to date service documentation.
- Installation of small system upgrades and replacements.
Qualities and Skills Required:
- Full UK Driving License.
- 5 years AV experience – preferably as a service or commissioning engineer.
- Deep technical understanding of AV systems with the ability to alter configurations and commission systems where required. Experience with QSYS, Crestron and Extron would be beneficial.
Package:
- Salary of £45K - £55K (depending on experience).
- Company vehicle.
- Fuel card.
- 24 days annual leave plus bank holidays.
- Pension.
- Tools.
- Laptop and phone.
How to apply:
Simply apply or contact Jake Voisey on the details provided.
AV Field Service Engineer employer: SER Ltd
Contact Detail:
SER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got experience with QSYS, Crestron, or Extron, make sure to highlight that in conversations. Bring examples of your work or even a portfolio to showcase your technical prowess during interviews.
✨Tip Number 3
Stay proactive! Don’t just wait for job alerts; actively search for opportunities on our website. Apply directly through us to increase your chances of landing that AV Field Service Engineer role.
✨Tip Number 4
Prepare for the interview! Research common AV issues and solutions, and be ready to discuss how you would handle reactive service calls. Showing that you’re knowledgeable and prepared will impress potential employers.
We think you need these skills to ace AV Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AV experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise with systems like QSYS, Crestron, and Extron.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV systems and how your experience makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Show Off Your Customer Service Skills: Since maintaining a high level of customer service is key in this role, make sure to include examples of how you've successfully managed client relationships in the past. We want to know how you keep customers informed and satisfied!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at SER Ltd
✨Know Your AV Systems
Make sure you brush up on your knowledge of AV systems, especially QSYS, Crestron, and Extron. Be ready to discuss specific experiences where you've diagnosed or resolved issues with these systems, as this will show your deep technical understanding.
✨Showcase Your Customer Service Skills
Since maintaining a high level of customer service is key, prepare examples of how you've kept clients informed during service calls. Highlight any instances where your communication skills made a difference in resolving an issue.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on common troubleshooting scenarios and be prepared to explain how you would approach diagnosing and resolving AV system issues. This will demonstrate your problem-solving abilities.
✨Discuss Your Preventative Maintenance Experience
Talk about your experience with preventative maintenance visits. Share specific examples of how you've proactively addressed potential issues before they became problems, showcasing your attention to detail and commitment to quality service.