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For Companies At a Glance
- Tasks: Support pre-sales and technical support for CCTV and VMS solutions.
- Company: Join a growing manufacturer in the video surveillance industry.
- Benefits: Enjoy a competitive salary, training opportunities, and a collaborative team culture.
- Why this job: Engage in diverse responsibilities and work with cutting-edge technology.
- Qualifications: Bachelor's degree in a technical field and 3+ years in pre-sales or technical support.
- Other info: Opportunity to travel locally or internationally as required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a technically adept and customer-oriented Technical Pre-Sales & Support Engineer to join our growing team. This hybrid role supports both the pre-sales process and technical support for our industry-leading CCTV hardware and integrated Video Management System (VMS) software solutions.
You will work closely with the sales, product, and support teams to design effective surveillance solutions, deliver product demonstrations, respond to RFPs, and provide first- and second-line support to customers and partners.
Key Responsibilities:
- Collaborate with the sales team to gather client requirements and propose tailored CCTV and VMS solutions.
- Prepare system designs including camera placement, storage calculations, and network architecture.
- Deliver compelling product demos, technical presentations, and Proof of Concepts (PoCs) for customers and partners.
- Create and maintain technical documentation, diagrams, and solution proposals.
- Assist in responding to tenders, RFPs, and RFQs with accurate and timely technical input.
- Stay up to date with the latest developments in surveillance technology, VMS features, and market trends.
Technical Support Responsibilities:
- Provide Level 1 and Level 2 technical support to customers, system integrators, and resellers via phone, email, and remote tools.
- Troubleshoot hardware and software issues related to CCTV cameras, VMS platforms, storage, and networking.
- Work with R&D and engineering teams to escalate and resolve complex issues.
- Document support cases, resolutions, and best practices in the internal knowledge base.
- Offer technical training and onboarding support to customers and partners post-sale.
Qualifications & Experience:
- Bachelor's degree in Engineering, IT, Electronics, or related technical field.
- 3+ years of experience in a similar pre-sales engineering and/or technical support role in the CCTV/security industry.
- In-depth knowledge of IP-based surveillance systems, VMS platforms (e.g., Milestone, Genetec, proprietary systems), and camera technology.
- Strong understanding of IT networking (IP, PoE, switching, VLANs), Windows Server environments, and video storage solutions (RAID, NAS, SAN).
- Hands-on experience with troubleshooting surveillance systems in field or remote environments.
- Excellent communication, presentation, and customer service skills.
- Proficiency in system design tools and documentation platforms (e.g., AutoCAD, Visio, or CCTV-specific planning tools).
Preferred Skills:
- Certification in relevant VMS platforms (e.g., Milestone, Genetec).
- Familiarity with video analytics, AI-based surveillance features, or integration with access control.
- Experience with remote diagnostic tools and ticketing systems (e.g., Zendesk, Freshdesk).
- Ability to travel locally or internationally as required.
Why Join Us:
- Work with a growing, innovative manufacturer in the rapidly evolving video surveillance space.
- Engage in diverse responsibilities that span pre-sales engineering and post-sales technical support.
- Competitive salary, training opportunities, and a collaborative team culture.
Technical Pre-Sales Engineer employer: SER Limited
Contact Detail:
SER Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Pre-Sales Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in CCTV and VMS technology. Being knowledgeable about current advancements will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Practice delivering technical presentations and product demos. Since this role involves showcasing solutions to clients, honing your presentation skills can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the CCTV and security industry. Attend relevant events or join online forums to connect with others, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved technical issues, as this will highlight your problem-solving skills and hands-on experience.
We think you need these skills to ace Technical Pre-Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pre-sales engineering and technical support, particularly in the CCTV and VMS sectors. Use specific examples to demonstrate your skills in system design, troubleshooting, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer engagement. Mention your familiarity with IP-based surveillance systems and any relevant certifications. Explain why you are excited about the opportunity to work with this company.
Showcase Technical Skills: In your application, emphasise your technical expertise, especially in areas like IT networking, video storage solutions, and system design tools. Provide examples of how you've successfully implemented these skills in previous roles.
Prepare for Technical Questions: Anticipate technical questions related to CCTV systems and VMS platforms during the interview process. Be ready to discuss your troubleshooting experiences and how you approach problem-solving in a technical support context.
How to prepare for a job interview at SER Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of IP-based surveillance systems and VMS platforms. Be prepared to discuss specific technologies you've worked with, as well as any troubleshooting experiences you've had.
✨Showcase Your Communication Skills
As a Technical Pre-Sales Engineer, you'll need to communicate complex technical information clearly. Practice explaining your past projects or solutions in a way that someone without a technical background could understand.
✨Prepare for Product Demonstrations
Since delivering product demos is a key part of the role, think about how you would present a CCTV solution. Prepare a mock demonstration or presentation to showcase your ability to engage and inform potential clients.
✨Stay Updated on Industry Trends
Research the latest developments in surveillance technology and market trends. Being knowledgeable about current innovations will show your passion for the industry and your commitment to staying ahead of the curve.
