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For Companies At a Glance
- Tasks: Coordinate maintenance and support clients while ensuring excellent service delivery.
- Company: A people-first business that values growth and inclusivity.
- Benefits: Competitive salary, generous leave, health support, and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while enhancing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Join a supportive team with ongoing training and professional qualification support.
The predicted salary is between 22000 - 28000 £ per year.
Overview
Service Support Coordinator | £26,000 – £28,000 DOE | Location: Gillingham, Kent
What You’ll Be Doing
- Coordinating planned maintenance and remedial work between clients and engineers.
- Providing cover and continuity for Account Handlers, maintaining excellent client relationships.
- Monitoring progress to ensure works are completed within KPI targets and are commercially viable.
- Preparing essential documentation such as risk assessments and method statements.
- Managing emergency call-outs and ensuring response times meet contractual obligations.
- Handling customer enquiries promptly and professionally, escalating when necessary.
- Managing administrative duties such as job bookings, data entry, and processing paperwork.
- Issuing purchase orders and ensuring compliance with ISO procedures.
- Supporting the wider service team with ad-hoc coordination and project tasks.
About You
You\\\’re proactive, reliable, and great at juggling multiple priorities while staying calm under pressure. You enjoy working in a busy environment and take pride in delivering a great customer experience.
Skills and Experience
- Excellent written, verbal, and numerical communication skills.
- Previous experience in customer service or coordination — ideally in a technical, engineering, or service-based environment.
- Strong administrative and organisational skills with great attention to detail.
- A solid understanding of basic financial processes such as budgeting or job costing.
- A positive, team-oriented mindset with the ability to work independently when needed.
- Confidence, empathy, and professionalism in all client interactions.
- Proficiency in Microsoft Office applications (Excel, Outlook, Word).
- A willingness to learn industry-specific systems and regulations.
What’s in It for You
- Join a business that genuinely values its people and invests in their growth. You\\\’ll be supported to develop professionally while enjoying a workplace thatis inclusive, collaborative, and rewarding.
- Competitive salary package
- Generous annual leave allowance – 22 days holiday + bank holidays.
- Company pension scheme
- Health and wellbeing support (including a healthcare plan)
- Free on-site parking
- Ongoing training and career development opportunities
- Support for professional qualifications and apprenticeships
- Employee recognition and referral schemes
- Inclusive, people-first workplace culture
Ready to Apply?
If you\\\’re looking for a new challenge where you can make a real impact, combining customer service, coordination, and operational excellence, we\\\’d love to hear from you. Send your CV or contact Courtney Gilgunn.
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Service Support Coordinator employer: SER Limited
Contact Detail:
SER Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills as a Service Support Coordinator can help them achieve their goals. This will show you're genuinely interested!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from proactive candidates who are eager to join our team.
We think you need these skills to ace Service Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and coordination experience, as well as any relevant technical knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Support Coordinator role. Share specific examples of how you've successfully managed multiple priorities and delivered excellent customer experiences.
Show Off Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear and professional. Pay attention to grammar and spelling, and keep your language concise. We appreciate a well-organised application that reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at SER Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Support Coordinator role. Familiarise yourself with the key responsibilities like coordinating maintenance and managing customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves client interactions, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled enquiries or resolved issues effectively. Highlighting your empathy and professionalism will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires juggling multiple priorities, so come ready to discuss how you manage your time and tasks. Share examples of how you've successfully coordinated projects or maintained documentation in past roles. This will illustrate your strong administrative skills and attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
