At a Glance
- Tasks: Lead complex IT projects and mentor junior engineers while solving technical challenges.
- Company: Dynamic MSP in Redruth, Cornwall with a collaborative culture.
- Benefits: Competitive salary, professional development support, and opportunities for career progression.
- Other info: Join a close-knit team and work with diverse technologies.
- Why this job: Make a real impact in tech leadership and shape future technology strategies.
- Qualifications: Proven Tier 3 experience and strong troubleshooting skills required.
Location: Redruth, Cornwall
Salary: £45,000 – £50,000
Working Arrangement: Primarily office-based, with occasional customer site visits
About the Role
We are looking for an experienced Tier 3 IT Engineer who is ready to take the next step in their career, combining hands-on technical expertise with technical leadership and project ownership. This is an excellent opportunity for a senior engineer who enjoys solving complex technical challenges, working closely with customers and having a genuine influence over the development of an MSP's technical operations. You will become a key technical escalation point within the business, while also taking ownership of complex projects and helping to develop the engineers around you.
Key Responsibilities
- Take ownership of complex and technically demanding projects from initial planning through to successful delivery.
- Work closely with senior leadership on strategic technical projects and initiatives.
- Act as the senior technical point of contact for key customers.
- Lead technical reviews and help shape customer technology roadmaps and future infrastructure strategies.
- Handle complex technical escalations requiring a high level of expertise and troubleshooting ability.
- Mentor and develop Tier 1 and Tier 2 engineers, helping them build their technical capabilities.
- Contribute to the development of technical procedures, processes and systems across the business.
- Create and maintain high-quality technical documentation to ensure knowledge is effectively shared across the team.
- Evaluate and introduce new technologies, systems and solutions where they can add value to the business or customers.
- Work across a varied technology stack and customer base, providing exposure to different environments and technical challenges.
- Support the wider engineering team when required, including occasional onsite customer support.
About You
We are looking for someone who has already established themselves at a senior technical level and is now looking for an opportunity to take on greater responsibility and leadership. You will ideally have:
- Strong experience working within an MSP or similar managed IT environment.
- Proven Tier 3 / 3rd Line or Senior IT Engineering experience.
- Strong troubleshooting and problem-solving skills across complex IT environments.
- Experience leading technical projects from planning through to delivery.
- The confidence to communicate with customers at a senior technical level.
- Experience mentoring or supporting junior and mid-level engineers.
- A proactive approach to improving technical processes and ways of working.
- Strong documentation and communication skills.
- A genuine interest in keeping up with emerging technologies and developing your technical skill set.
- The ability to work effectively both independently and as part of a close-knit technical team.
What You'll Get
- £45,000 – £50,000 salary, depending on experience.
- A genuine opportunity to progress into technical leadership.
- Significant influence over technical processes, systems and future technology adoption.
- Exposure to strategic customer projects and senior-level decision making.
- Support for relevant certifications, courses and professional development.
- A varied technical environment with a broad customer base.
- A collaborative, close-knit working environment.
- The opportunity to mentor and develop less experienced engineers.
The Opportunity
This isn't a role focused on ticket volume. Your primary responsibility will be acting as the senior technical escalation point and project lead, while helping shape the technical direction of the wider team. If you're an experienced Tier 3 Engineer who wants to remain hands-on while taking a genuine step into technical leadership, this could be an excellent next move.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
3rd Line IT Support Engineer in Redruth employer: SER Limited
Join a leading specialist lighting business as an Area Sales Manager, where you will thrive in a supportive and dynamic work culture that values innovation and customer relationships. With a competitive salary package including bonuses and a company car, this role offers significant opportunities for professional growth and development within the emergency lighting market. Enjoy the flexibility of a home-based position while being part of a team that is committed to excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer in Redruth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SER Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SER Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SER Limited!
✨Direct Apply to SER Limited
Let's not forget to apply directly through the SER Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Support Engineer in Redruth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SER Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SER Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SER Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
